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Old 01-22-2014, 07:03 AM   #1
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Factory service

We purchased a new CF29CK 2006 way back at the end of 2005,we love the floor plan and take good care of the 5W.
In the past we scheduled a service in the CR service place at the factory and did what we needed to do paying for the service when we were out of warranty.
Last year we tried to do the same but it seems that ONLY warranty work is excepted in the service center.
We wrote to them asking for the reason of this action but did not get any response.
Any one has an idea?
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Old 01-22-2014, 07:21 AM   #2
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I would suggest calling instead of writing. Everybody seems to get way better results that way.
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Old 01-22-2014, 07:25 AM   #3
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Originally Posted by Lloyd View Post
I would suggest calling instead of writing. Everybody seems to get way better results that way.
Did that too and understood that they are over loaded.....
I want a good product but not less important a good service ,which I got from CR till that point.
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Old 01-22-2014, 08:01 AM   #4
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That was because of the management that got fired. The new group seems to be more people directed I would call them and check to see if they will do out of warranty repairs now
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