Issue with Camping World NH and exhaust fan warrentee
I brought my new 2015 Cruiser 322RL into CW a couple weeks ago because of an issue I was having with the exhaust fan. While it was plugged into my house, I was cleaning it out and turned on the automatic fan. This opens the hatch and turns the fan on. When I was done the fan was stuck on and the hatch wouldn't close. I tried everything and eventually called CW where I had just purchased it from. They put a Tech on the phone and he had me try a couple different buttons and nothing worked. He had me unplug the controller and wait 5 minutes and try again. Still stuck on. They told me to bring it in because it was a new unit. He said to unplug the unit from the house and turn off the battery power and manually lower the hatch. So I did.
I just got a call from the Service Dept and they said they couldn't replicate the issue so I was going to be charged for the Diagnosis! I couldn't believe the Writer. I told her I was absolutely not going to pay for that. I followed all of the directions of the Tech. Got nowhere with her. I suggested she have a manager there at 3 when I pick it up tomorrow. This is crazy poor customer service after you purchase a $50K plus unit!
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2015 Cruiser 322RL
2017 Ford F-350 Lariat Diesel Dually
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