Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-28-2016, 04:58 PM   #1
Weekend Camper
 
Join Date: Jun 2014
Location: TX
Posts: 14
Slide Roller

I have a slide roller that was installed improperly and now there is a crack under the slide out for the bedroom. Dealer says the roller was installed wrong and Crossroads is not wanting to cover the problem. Trying to call Crossroad Customer Service to discuss that if the roller is installed wrong, they should fix it.
__________________

Claudie & Rochelle
2015 CF322
2010 Dodge Ram 2500
taterrchip09 is offline   Reply With Quote
Old 07-29-2016, 11:03 AM   #2
Full Time Camper
 
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,766
Claudie
Let me guess, the slide is a Schwintek slide correct.???? It is a common problem for the Schwintek slide systems...CR was installing metal plates for the rollers to run on, for eariler models with the same problem, but don't know if they are still doing that...Sorry I can't help any more than that but at least it is a point for you to start...GOOD LUCK...
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS

In God We Trust
A proud member of the one percent...Semper Fi
sleepyT is offline   Reply With Quote
Old 08-01-2016, 04:48 PM   #3
Weekend Camper
 
Join Date: Jun 2014
Location: TX
Posts: 14
Wow, so finding out how little Crossroads cares about customers after the sale. Talked to Tom (no last name needed because he is the only one) in customer service and he said because we are past the warranty period, which was only 1 year, they will not do the right thing and repair a roller THAT WAS INSTALLED INCORRECTLY FROM THE START. How can it be our fault that we didn't find an item that was installed incorrectly until it damaged our bedroom slide!!
__________________

Claudie & Rochelle
2015 CF322
2010 Dodge Ram 2500
taterrchip09 is offline   Reply With Quote
Old 08-01-2016, 07:20 PM   #4
Seasonal Camper
 
Join Date: Aug 2015
Location: Tn
Posts: 384
I agree. Sad.
I bought an extended warranty for just that reason.
__________________
Burgy
(Kevin and Lisa)
2008 Nissan Titan
2015 ST270BH
https://burgpath.us/photos/index.php?cat=13
Burgy is offline   Reply With Quote
Old 08-01-2016, 08:15 PM   #5
Weekend Camper
 
Join Date: Jun 2014
Location: TX
Posts: 14
I have an extended as well, went with the upgraded one as well. It doesn't cover anything structural. $5,000 to repair the damage and it's our fault we didn't find their error before the warranty was up. All from a part that was installed incorrectly....but it's our fault for not catching it!! Ridiculous and poor customer service to the greatest extent.
__________________

Claudie & Rochelle
2015 CF322
2010 Dodge Ram 2500
taterrchip09 is offline   Reply With Quote
Old 08-01-2016, 11:48 PM   #6
Full Time Camper
 
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,766
Claudie
We camp with friends that have a model with the Schwintek bedroom slide, and they have been dealing with this problem since they bought the camper...It is not totally the roller...The problem is the slide itself is too heavy, and the Schwintek slide system can NOT handle the weight, therefor putting to much pressure on the roller...At least that is how it was explained to our friends...
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS

In God We Trust
A proud member of the one percent...Semper Fi
sleepyT is offline   Reply With Quote
Old 08-02-2016, 07:26 AM   #7
Seasonal Camper
 
Join Date: Aug 2015
Location: Tn
Posts: 384
Taterr, what brand warranty did you buy?
__________________
Burgy
(Kevin and Lisa)
2008 Nissan Titan
2015 ST270BH
https://burgpath.us/photos/index.php?cat=13
Burgy is offline   Reply With Quote
Old 08-02-2016, 04:42 PM   #8
Weekend Camper
 
Join Date: Jun 2014
Location: TX
Posts: 14
XtraRide
__________________

Claudie & Rochelle
2015 CF322
2010 Dodge Ram 2500
taterrchip09 is offline   Reply With Quote
Old 08-03-2016, 02:56 PM   #9
Seasonal Camper
 
Join Date: Aug 2015
Location: Tn
Posts: 384
Did CrossRoads admit it was installed wrong? If they say it was right, how can warranty not cover the damage done by a part failure?
So i guess if a pump fails and water damages the camper then they only fix the pump??

Can it be an insurance claim?
__________________
Burgy
(Kevin and Lisa)
2008 Nissan Titan
2015 ST270BH
https://burgpath.us/photos/index.php?cat=13
Burgy is offline   Reply With Quote
Old 08-03-2016, 04:16 PM   #10
Weekend Camper
 
Join Date: Jun 2014
Location: TX
Posts: 14
So, after talking with several people at CrossRoads, they finally agreed to repair the issue. The roller is installed 3 inches to far to one side and didn't even travel on the aluminum plate that is under the floor for the roller to ride on. At first, they kept saying it was out of warranty and our point was if it was installed wrong, which was documented by the dealer, how could CrossRoads not cover it, even if the warranty is up. So we really appreciate them stepping up and doing the repairs. Now we have to wait a month for the repairs to be done. My understanding is that the slide has to be removed to reposition the roller and repair the area under the slide that was damaged from the roller riding on the fiberglass and plywood that is under the bed. Our dealer is Vogt out of Fort Worth and they have been great. Hopefully, this is the last issue!!
__________________

Claudie & Rochelle
2015 CF322
2010 Dodge Ram 2500
taterrchip09 is offline   Reply With Quote
Old 08-03-2016, 06:07 PM   #11
Site Team
 
mark5w's Avatar
 
Join Date: Sep 2012
Location: PA
Posts: 5,715
Glad you were able to get the repairs authorized by Crossroads.
__________________
Mark & Susan
Lehighton, Pennsylvania

EAGLE HT FIFTH WHEEL | 30.5CKTS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
mark5w is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 12:41 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
×