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Old 10-09-2012, 10:17 AM   #1
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Help,

we need some advice.... We traded in our older camper and bought a 2012

Zinger in June for a Cross Country trip this summer... Regrettably we ended up

having quite a bit of trouble with it. We had little issues with the camper

from the beginning of the trip. The Jack broke after 2nd use, the cargo

carrier peeled off the back of the bumper even though we had verified with

dealer the weight limits and were within them, - these are just a few of the

little items we had issues with among others.</span></span>



</span>



Ultimately our left rear hub caught on fire

about 2/3 into our trip. We ended up having to cancel our last five stops

and because of the negligent manner in which Crossroads and Lipper

(manufacturer of axles and hub) handled the fix. They screwed up the first

time round sending incorrect parts and incompetent mechanics who wired it

incorrectly causing us to break down 2nd time. There were 8 people

in Auto, 4 kids and 2 people over 65. In the end we ended up having to

drive straight each day for 10 to 12 hours a day, staying at hotels just to

rest, eating fast food as not to lose time trying to get back home for school,

business commitments, and doctors appointments. We ended up missing the

last five stops on way home, and got home 3 days after we were supposed

to. The experience really changed the overall feel of the whole trip -

almost to the point of ruining this our once in a life time cross country

adventure... We are extremelydisappointed in how Crossroads has

been dealing with us regarding this issue. We spent quite a bit of money

trying to get home, due to hotel stays and fast food that were not in the

original plan, never mind that fact that we did not get to take the kids and

grandparents to last 5 stops....We were told by Lipert while we were stuck out

there that they would pay for hotel stays, but now that we are home that has

not happened. We bought the unit

from Crossroads I would have thought that they would at least reimburse us for

the extra money it cost us to just get home safely, but that has not been our

experience... I don't know if we just got a lemon or if we just had really bad

luck but it feels like they are not standing behind their product or their

customers at all...</span>



</span>



Has anyone else experienced something like

this with Crossroads or are we just an anomaly...</span>











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klamma is offline   Reply With Quote
Old 10-10-2012, 08:00 AM   #2
Weekend Camper
 
Join Date: Feb 2012
Location: DFW Tejas
Posts: 11
Sorry to hear of your bad experiences on your trip. Fingers crossed we've been pretty lucky with our unit.



From what I have read in this forum and other RV related forums is that Randy Mischeler will probably be able to help you out with your issues for Crossroads. 888-226-7496 or 855-226-7496.



I hope everything I buy works correctly but if it doesn't and it's not my fault I expect someone to step up and make it right. Lots of good things are said about Randy.



Take a deep breath, write it all down and give him a call.



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Old 10-18-2012, 06:55 AM   #3
Weekend Camper
 
Join Date: Sep 2012
Location: Mass
Posts: 12
Hey Klamma, I bought a 2011 Zinger Zt29BH . It went in a month ago to have toed in wheels checked. I was told there is a problem with axles. The dealer was helpful. It has been there a month. It also needs leaf springs. All under warranty. Was also told that if Lippert finds nothing wrong with axles. They will forward me a bill. The axles have been upgraded to 3" axles from 2.5" or 25/8".just heard from dealer yesterday, parts are all in. Maybe next week. I also called crossroads spoke with Bill. He is the one that noticed problem with leaf springs, by a picture! Like Scotty said "breathe". You have to be "nice" to everyone. Or else....
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