Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-01-2011, 01:52 AM   #1
Weekend Camper
 
jimmbo407's Avatar
 
Join Date: Jul 2010
Location: North Aurora IL
Posts: 13




If you find out that service after the sale from the dealer you bought you camper from isn't the best.Crossroads will eventually take care of any problems. You do have to be a bit deligent and keep calling, but they do come through.

I brought my camper back to the dealer I bought it from after having it for about a year. I brought it back for some very minor things actually that I could have very well taken care of, but I thought what the heck its under warranty.

I brought my camper back for some wall paper bubbling up, a rusty sink, some issues with the refridgerator cosmetically, the slide was out of adjustment and sticking, and of course the tires.

After my camper had been at the dealer for 3 weeks and I did not hear from them I called them and they said they where taking care of everything and all was well.

After another 2 weeks of no contact I called them again, and found out that nothing had been done and that there was no authorization from Crossroads to do any work. This is now over a month of them having the camper.

A couple more weeks go by, I keep calling, the service people are getting short with me, so I started to call Crossroads and see what was going on.

It turned out that the dealer had not done what they were supposed to do, and they never sent the proper documentation (via email so its not like we had to wait on the mail lol).

They ended up ordering a slide motor, and a sink for my unit.On that day, I finally got to talk to the owner of the dealership and he started to yell and swear at me on the phone, and then told me if I don't like there service to come get the camper.

So to make a long story short (ya I know too late). my wife this time calls Crossroads, she talked to 3 different people, includind Randy, and they ended up being very very helpful. We made a complaint against the dealer, whicht they said their were several others, and they are sending me the parts to fix the camper. I know some would not be happy with that but I have a shop and I can fix this stuff very easy. And because of the hard time they are sending me new tires (I have to mount them, but that is OK). And there sending me radials I am not sure what brand though.

While I am not impressed at all with the dealer I bought the camper from, and I am not happy about missing 2 monthes of prime camping weather. I am impressed with how Crossroads, as a manufacturer, helped out and stood behind there product and worked with me and found a solution to circumvent a crappy dealer.

Just a bit of FYI for anyone having an issue with your dealer. Crossroads will work with you if you are deligent and think outside the box a bit.
__________________
2010 Zinger 30BH

2001 Chevy Suburban

Two Kids

One Wife

One Dog
jimmbo407 is offline   Reply With Quote
Old 10-01-2011, 05:07 AM   #2
Full Time Camper
 
Chrisnan23's Avatar
 
Join Date: Apr 2006
Location: KS
Posts: 863




Glad it worked out to your satisfaction. Bad dealers are a problem for every brand, and then the dealer wonders why there is a drop in sales...
__________________
http://i139.photobucket.com/albums/q...DSCN1626-1.jpgChris and Nan Nelson Molly the wild child Niya the half pint beagle
29RK we love 2006 F250SD with Triton V10

Chrisnan23 is offline   Reply With Quote
Old 10-02-2011, 03:28 AM   #3
Full Time Camper
 
mwebber78's Avatar
 
Join Date: Jun 2008
Location: Maine
Posts: 1,250
Send a message via Yahoo to mwebber78




Glad it worked out, I would share the dealers name so others can avoid the same stress you have gone through.
__________________
Mike
2013 Jayco Eagle 334RBTS
Crossroads Forum Lurker
mwebber78 is offline   Reply With Quote
Old 10-03-2011, 12:21 PM   #4
Full Time Camper
 
salda01's Avatar
 
Join Date: Sep 2007
Location: SE Wi.
Posts: 704
Please share the dealer's name... So we all can be aware. Also should be true for when one has a good experience.
__________________
http://i299.photobucket.com/albums/m...1/rally5-1.jpg

'07 F250 Diesel Crew Cab 4x4

'08 CF30QB

Reese Signature Slider 18k Hitch
salda01 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 06:51 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.