I am not a Crossroads owner, but my dealer is a Crossroads dealer. When I recently took delivery of a new TT, I specifically asked about surge protection and was told it was not needed. Specifically, the dealer stated "I can sell you one for $300, but NOBODY I KNOW USES A SURGE PROTECTOR." This same dealer had 14 Zingers SOLD, on the lot undergoing prep at the time I took delivery (just happened to count because my brother-in-law had just bought one). That puzzled me at the time, having read so many horror stories. Therefore I sprung for a surge protector, because the dealer's reply did not seem right.
Reading your post, it now occurs to me that the warranty problem is a separate issue. The damage (in theory) may be from a flaw in the campground's shore power, and not from any defect in manufacture of the TT, which might make it an issue for your insurance or the campground's insurance as opposed to a warranty issue.
Having said that, it makes NO SENSE that the dealer would suggest the damage would be covered under warranty only if surge protection had been in use.
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Lee
"I don't own a Crossroads RV, but I slept at a Holiday Inn Express last night."
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