We went camping this weekend for the first time in our new 26BH. I pulled out the hide-a-bed on the leather sofa for the first time and noticed that it will not fold out level. I do not know if this is due to the floor being higher on the slide although I would figure they would account for that. Anyone else have this problem? Any solutions? Only thing I could figure was put blocks under the legs to make it level.
We just picked up our 2011 Sunset Trail 25RB. First time using it, we unfolded our hide-a-bed and also noticed the height difference. So far we have removed the factory legs / feet from the couch. It helped a bit, but still a pretty severe angle. Dealer currently trying to find a fix from the manufacturer. In the meantime, I am planning on measuring the height required under the two sets of legs from the bed to make it level and fabricating some sort of "risers", possibly covering them with some sort of carpet or material to prevent them from scratching floors. We don't anticipate using the hide-a-bed lots, so not huge issue, however would like to find a solution, none-the-less.
My dealer said that Crossroads switched manufacturers for their couches and the new manufacturer did not take into account the height difference in the floor on the slide. They have a kit that is suppose to come with them to make the legs the correct length. Mine did not have one so they are getting one for me. This will supposedly solve the issue.
Yes, as per posting below, we have similar issues with our's in our 25' RB model. Seems to be Crossroad's RV best kept secret, but I found out through the forum that supposedly they switched suppliers of the couches a year or so ago and all of the new models are affected, as they were not given the correct specs, and supposedly there is a "fix kit" available through them, but I wish you lots of luck getting it! We have been sitting waiting for ours to arrive for over 3 weeks and were just told by our dealer that it hasn't even been shipped yet!! Great customer service!! Good luck, or else you might have to like us and just not take anyone camping with you that doesn't like sleep standing up!!
I dropped mine off this past saturday to have the brake issue addressed and they still do not have the kits. I told them I either wanted the kit or a new sofa that worked properly when I picked it up. I got an email from my salesman this morning saying they have 3 kits on the way. WTF, why couldnt that happen 2 months ago when I first brought the issue up?
Called Crossroads today and talked to a rep. I told her about your complaints as well as mine and how we all have the same common problem, we are all getting the run-a-round. I told her that Crossroads needs to acquire these kits from the sofa manufacturer and get them to the dealers. I would recommend you all call them as well and make a complaint. She was not aware that it was this big of problem. She was very nice and seemed like she was actually going to try and help. Time will tell...
I was told that the sofa manufacturer won;t send "extra" kits to the dealers, they need to provide proof for each unit first. All I know is they better come through soon with some sort of resoltion to the problem!!!