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Old 10-04-2012, 09:58 AM   #1
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Just bough a 2013 sunset trail 31bh and there was no ladder with the bunk house!

The dealer told me that there was no ladder with this model is this true?

I was forced to buy a steel one that they had in their parts dept.

this a wooden ladder may have been with this one from factory right??
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Old 10-05-2012, 01:16 PM   #2
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We just got the got the same model and ours came with ladder.
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Old 10-05-2012, 03:57 PM   #3
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Even the video online clearly shows the ladder.
Have the dealer pull it up online and then explain why it didn't come with your unit.





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Old 10-06-2012, 12:39 AM   #4
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Thanks just emailed crossroads and going to foward to my dealer!!
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Old 10-06-2012, 11:07 PM   #5
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yep, ours came with a very nice wooden ladder.
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Old 10-08-2012, 03:35 AM   #6
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I bet the dealer will gladly sell you a ladder....
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Old 10-08-2012, 03:38 AM   #7
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Yep,

They sold me a ugly aluminum bunk ladder for $80
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Old 10-08-2012, 05:18 AM   #8
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We have the same model and it came with a wooden ladder. I would get reimbursed forthe ladder you purchasedand find out what happened to the ladder that was supposed to be included with your unit.
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Old 10-09-2012, 02:30 PM   #9
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Same model here and the ladder came with it and was under the top bunk when we took delivery. Friend has the exact same model, and same thing with his. Never a question that it would not come with a ladder.



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Old 10-09-2012, 08:54 PM   #10
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Just has a call from the crossroads and all the newer models are NOT equipped with ladders!

The production date of my trailer was July 2012 and they deleted that option ;(
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Old 10-10-2012, 12:54 AM   #11
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I think that is crazy. Why would they get rid of that. So stupid.
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Old 10-10-2012, 03:03 AM   #12
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That is just more of the move toward a cheaper line of products. Crossrods is headed toward the cheap side !!

Wonder how they expect you to get in the bunk? wow!

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Old 10-10-2012, 09:30 AM   #13
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So they advertise it with a ladder in their 360 degree video tour but you don't get it.

I hate to say it but you have to really stay on them and don't take no for an answer.
To me it is false advertising to show the product outfitted one way but deliver it another way.

I got a couple issues taken care of but it took a lot of e-mails....a lot.
To bad too.. I really was excited about the crossroads line but not so much anymore.





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Old 10-10-2012, 11:58 AM   #14
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No ladder on a bunkhouse floor plan? What bean counter figured this was a good way save a few bucks.
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Old 10-10-2012, 12:04 PM   #15
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Just emailed them again!!

Should get a responce tomorrow

A bunkhouse for kids right?? No ladder for kids to get up and down major headache for parents

But u do have a fireplace and leather seating

I will post their responce tomorrow

I requested to talk to a manager??
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Old 10-10-2012, 12:12 PM   #16
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Pretty sad standard feature to delete. Talk about saving a few bucks at the expense of the customer! I would think a bunk ladder is a necessity given the height of some bunks......
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Old 10-11-2012, 02:46 AM   #17
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I have to agree. I can't believe no ladder. No warrenty.. They are going far fast.
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Old 10-11-2012, 05:21 AM   #18
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Gee, another cost cutting measure by Crossroads. Kind of tough to have a bunkhouse layout and no ladder for your kids to use to get to the top bunk. Got to wonder what Crossroads is thinking these days.
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Old 10-11-2012, 05:28 AM   #19
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Dale, clear your PM box it is full.
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Old 10-11-2012, 06:27 AM   #20
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Keith, cleared PM box.
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