Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-22-2013, 04:17 AM   #1
New Camper
 
Join Date: Sep 2012
Location: wellesley, Ont
Posts: 7
I just wanted to say with all the bad things that have been happening with quailty control at Crossroads lately,,the customer service I got when I found the dvd player in my Sunset Trail Reserve was the wrong one and didnt play dvd audio through the tv was awesome. I emailed Crossroads and got a responce the next day and a few pictures of the player and the buildsheet sent , I have the new dvd player a week later. Thanks Bill.

Mike


__________________
2012 Sierra CC 4X4

2013 Sunset Trail 31BH
ontario campers is offline   Reply With Quote
Old 05-22-2013, 06:37 AM   #2
Seasonal Camper
 
Beamer5's Avatar
 
Join Date: Feb 2013
Location: United States
Posts: 285
Bill is a good man! Have nothing but good dealings with him, I make it a point to ask for him.
__________________
2015 GMC Sierra 1500 Crew Cab Z71 4X4 3.42
2013 CrossRoads Sunset Trail Super Lite 250RB
Beamer5 is offline   Reply With Quote
Old 05-22-2013, 11:13 AM   #3
Full Time Camper
 
anaro's Avatar
 
Join Date: Jan 2011
Location: Mebane, NC
Posts: 2,394
It's always good to hear a positive. Glad they got you straight so quickly.
__________________

2014 Chevy Silverado 3500 SRW Duramax
2011 Zinger ZT26BL-sold
2014 Sabre 34REQS

***Member of the Mason-Dixon Group***
anaro is offline   Reply With Quote
Old 05-22-2013, 11:55 AM   #4
Weekend Camper
 
Supercrutchy's Avatar
 
Join Date: Oct 2012
Location: Newfoundland
Posts: 11
WTF this was the response I got

This is as per design. There is an upgrade DVD player that is available
through your dealer if you wish to purchase it, I believe it is the model
970 if my memory serves.


Bill Stout
Warranty / Tech Support / Customer Care
Crossroads RV Company

Bye the way
Where is the build sheet located??
__________________
Cheers,

Greg
Supercrutchy is offline   Reply With Quote
Old 05-22-2013, 12:37 PM   #5
Weekend Camper
 
jim carpenter's Avatar
 
Join Date: Apr 2012
Location: east TN
Posts: 76
I talked with bill during having my door side wall replaced and other problems I had. and he did a great job taking very good care of us and keeping us up to date with what was going on.
__________________
Jim & Kristi

2003 Ford F250

2012 Sahara

From Pigeon Forge TN

http://i1261.photobucket.com/albums/...9/DSC_0093.jpg
jim carpenter is offline   Reply With Quote
Old 05-22-2013, 12:49 PM   #6
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 7,681
Speaking of customer service, what has become of Randy?
I can't remember the last time I heard mention of him.


__________________
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Old 05-22-2013, 01:07 PM   #7
Full Time Camper
 
socoguy's Avatar
 
Join Date: Aug 2010
Location: , RI
Posts: 1,164
I am curious also everyone always mentioned him as the go-to guy. I visited the factory in Sept 2012 and he and his team took excellent care of our problems (minor stuff). He was very customer satisfaction oriented, lets hope he was not another "cost cut". Anyone have info?
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
socoguy is offline   Reply With Quote
Old 05-22-2013, 01:15 PM   #8
New Camper
 
Join Date: Sep 2012
Location: wellesley, Ont
Posts: 7
The build sheet is on the inside of the kitchen cupboard on my trailer, also the Bill I'm referring to is Bill Hodge. I guess there is more than one Bill there that is very helpful.

Mike
__________________
2012 Sierra CC 4X4

2013 Sunset Trail 31BH
ontario campers is offline   Reply With Quote
Old 05-22-2013, 01:27 PM   #9
Full Time Camper
 
mike06081969's Avatar
 
Join Date: Feb 2013
Location: Tennessee
Posts: 581


It's good to see a positive report. I'm convinced there is still more good than bad, the bad just gets more publicity.
__________________
Mike in Tennessee
2007 Cruiser 30QB
2008 Ford F250 Lariat 4x4 6.4 Powerstroke
Valley 16K slider
Ride-Rite air bags
mike06081969 is offline   Reply With Quote
Old 05-28-2013, 01:34 AM   #10
Weekend Camper
 
Supercrutchy's Avatar
 
Join Date: Oct 2012
Location: Newfoundland
Posts: 11
Well to my surprise the build sheet on my st31bh
Says that there is susposed to be a Jensen 970 there as well
So emailed again

I now have a Jensen 970
Being mailed to me now!!

__________________
Cheers,

Greg
Supercrutchy is offline   Reply With Quote
Old 05-28-2013, 09:09 AM   #11
Full Time Camper
 
Bert's Avatar
 
Join Date: Mar 2013
Location: Florida
Posts: 648
I'm in the same boat. I have had a few minor issues and every one has been corrected in a timely manner. No questions asked including the replacement of a 965 for the 970 radio. Between my dealer Lazydays and Crossroads I've been happy thus far.
__________________

Bert, Cathy, Kylie & Kaitlin
2014 SunsetTrail Reserve 32BH
2009 Silverado 3500HD LTZ 4X4 6.6L Duramax
YouTube LetsRV Instagram LetsRV_
Bert is offline   Reply With Quote
Old 06-19-2013, 01:01 AM   #12
Seasonal Camper
 
hondavalk's Avatar
 
Join Date: Feb 2013
Location: ohio
Posts: 329
I to have the AWM 965 when I'm suppose to have the 970. Contacted Terry at Crossroads and he had me e mail pictures and said all is good. e mails me back a couple days later and says 970 is no longer available and they can no longer get Jensens. WTF. Says he'll try and figuring something out. I'll hold my breath.
__________________
hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
hondavalk is offline   Reply With Quote
Old 06-19-2013, 01:45 AM   #13
Weekend Camper
 
Join Date: Sep 2012
Location:
Posts: 52

Quote:
Originally Posted by hondavalk
I to have the AWM 965 when I'm suppose to have the 970. Contacted Terry at Crossroads and he had me e mail pictures and said all is good. e mails me back a couple days later and says 970 is no longer available and they can no longer get Jensens. WTF. Says he'll try and figuring something out. I'll hold my breath.
Maybe they had a falling out with Jensen? Maybe they stopped producing them?
If he said he will figure something out, give them time to do so.

They didn't turn you away.
wikdslo is offline   Reply With Quote
Old 06-19-2013, 02:24 AM   #14
Seasonal Camper
 
hondavalk's Avatar
 
Join Date: Feb 2013
Location: ohio
Posts: 329

Quote:
Originally Posted by wikdslo
Quote:
Originally Posted by hondavalk
I to have the AWM 965 when I'm suppose to have the 970. Contacted Terry at Crossroads and he had me e mail pictures and said all is good. e mails me back a couple days later and says 970 is no longer available and they can no longer get Jensens. WTF. Says he'll try and figuring something out. I'll hold my breath.
Maybe they had a falling out with Jensen? Maybe they stopped producing them?
If he said he will figure something out, give them time to do so.

They didn't turn you away.
No they did not, but twice they told me the "Check is in the mail" so to speak, only to be notified latter that it wasn't. Isn't the saying "fool me once......" Does it also mean that anyone that has a Jensen break under warranty will have to wait while they figure something out.
__________________
hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
hondavalk is offline   Reply With Quote
Old 06-19-2013, 02:25 AM   #15
Seasonal Camper
 
Beamer5's Avatar
 
Join Date: Feb 2013
Location: United States
Posts: 285
Yes, they are now using the Genesis Technology/GT 2.0 My unit came from the factory with it. So hopefully they will send you one of those.
__________________
2015 GMC Sierra 1500 Crew Cab Z71 4X4 3.42
2013 CrossRoads Sunset Trail Super Lite 250RB
Beamer5 is offline   Reply With Quote
Old 07-01-2013, 11:58 PM   #16
Seasonal Camper
 
hondavalk's Avatar
 
Join Date: Feb 2013
Location: ohio
Posts: 329

Quote:
Originally Posted by wikdslo
Quote:
Originally Posted by hondavalk
I to have the AWM 965 when I'm suppose to have the 970. Contacted Terry at Crossroads and he had me e mail pictures and said all is good. e mails me back a couple days later and says 970 is no longer available and they can no longer get Jensens. WTF. Says he'll try and figuring something out. I'll hold my breath.
Maybe they had a falling out with Jensen? Maybe they stopped producing them?
If he said he will figure something out, give them time to do so.

They didn't turn you away.
Well here it is July 2nd and still waiting for them to "figure something out". I even said I would modify the opening and wiring to accept the Genesis that they now use. The worst part is they never respond to my E-mails and the only responses I get are when I call them. I'm considering trying the BBB or RV action line. Don't really want to go that route but I losing faith.
__________________
hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
hondavalk is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 11:37 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×