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Old 04-14-2015, 01:27 PM   #1
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Angry Major Roof Issue

We bought a 2013 Sunset Trail 29SS just under 2 years ago. Just noticing this spring that there is a soft spot on the roof near the antennae. Talked to the dealerships in our area and they are quoting up to $4000 to repair this.
I was hoping for better quality?
Is this common?
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Old 04-14-2015, 02:01 PM   #2
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Have you kept on top of the caulking? There is caulking all over the trailer and this must be checked on a regular basis - at the very least once a year. If the caulking fails (cracks, comes off) then it must be redone. Failing to do so will allow water penetration, and that can be a very expensive problem.
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Old 04-14-2015, 02:31 PM   #3
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Have you kept on top of the caulking? There is caulking all over the trailer and this must be checked on a regular basis - at the very least once a year. If the caulking fails (cracks, comes off) then it must be redone. Failing to do so will allow water penetration, and that can be a very expensive problem.
Sorry to hear you are having issues like that.

I agree totally with Loneoak tho. Owning a camper means there is a lot of maintenance that goes along with it to keep things in shape.
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Old 04-14-2015, 02:59 PM   #4
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We definitely checked it over before putting it away for winter and in spring. There were two places we did caulk- around the bathroom skylight (it leaked within a month of purchase) and around the bedroom skylight, mostly as preventative maintenance. I wouldn't say we caulked anymore than that, but definitely checked it over.
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Old 04-14-2015, 03:09 PM   #5
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I just noted a little bump in the wallpaper behind stove. Wife noted counter wet there while I was washing it. Got to checking and a small spot about 3/8 inch on top of where stove vents out the side the caulk was gone! Point is I agree. You have to stay on top of checking your caulk!


I assume you are out of warranty?
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Old 04-14-2015, 04:00 PM   #6
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I need to ask if this "soft spot' is in a place you previously had firm roof material or if you just now walked in that area and it flexes. I ask because the roofs are relatively thin plywood and will give a bit when walked on. Mine flexes as well when you step between the trusses and it could be considered a "soft spot".
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Old 04-14-2015, 04:41 PM   #7
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Try removing the skylight inside cover and maybe you can take a look into the roof from there. Just a thought.
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Old 04-14-2015, 05:22 PM   #8
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The antenna may be screwed into just the 3/16th " luane and not any 'meat' underneath. thus the antenna flexing the roof mat'l.
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Old 04-16-2015, 08:13 PM   #9
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Thanks will have a look. They won't warranty as we didn't bring it in to be inspected every 6 months.
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Old 04-16-2015, 08:15 PM   #10
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We had never walked on it, so I'm honestly not sure. We always did caulking/checks/maintenance from a ladder so we didn't notice. It is sorter than the area around it now.
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Old 04-19-2015, 06:45 PM   #11
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Originally Posted by southpaw414 View Post
We bought a 2013 Sunset Trail 29SS just under 2 years ago. Just noticing this spring that there is a soft spot on the roof near the antennae. Talked to the dealerships in our area and they are quoting up to $4000 to repair this.
I was hoping for better quality?
Is this common?
I also have the same problem with my 29 ss . Just picked this trailer up 1 week ago Only to find out that the trailer also has water damage at the antenna area . I have talked to several dealers about the problem plus cross roads in the states they more less told me that there is no warranty
Please let me know what you are doing with the repair
I'm looking at doing a seam joint infront of the ac unit to the front of the trailer
Thanks
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Old 04-19-2015, 07:14 PM   #12
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Why does a roof that's 2 year's old become a quality issue when it leaks. Sounds more like a maintenance issue to me. Lap sealant does not last forever

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Old 04-25-2015, 04:36 PM   #13
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I am not sure about my roof now!!! This is the first day of the second season with our trailer and I just noticed what looks like bubbling for lack of a better explanation. When I used the ladder to look at it...it looks like a dirt trail but I can also see and feel some softer spots almost like a bubble but the are in the middle away from anything like the antenna or air conditioner.

Is it normal to have small softer sections or be able to feel the seam along the roof not completely attached underneath? Outside of that, there are no cracks, nicks or cuts and all the calling seems to be fine

Cheers


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Old 04-25-2015, 06:47 PM   #14
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A lot of members here have reported bubbles under the roof membrane. Myself included.
Maybe you want to take pictures of them, document it and send all the info to your dealer and CR.

Keep track of them, if they get bigger then it's time to worry. Mine have stayed the same for as long as I've owned the trailer.
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Old 04-25-2015, 11:19 PM   #15
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Thanks....I'll make sure to do that


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Old 04-26-2015, 08:18 PM   #16
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Gsxrgrizz,

We had the same issue and it ended up to be water damage. Crossroads uses a cardboard layer in between the outer shell and the inner wall on STs. When it gets wet it expands.
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Old 04-26-2015, 08:46 PM   #17
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Hopefully this is not the case but if it is, the extended warranty should cover it as it has only been used 4 months since it was purchased and has only been towed 800km total since new. Twice to our lake property then once home


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Old 04-27-2015, 05:21 AM   #18
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Hopefully this is not the case but if it is, the extended warranty should cover it as it has only been used 4 months since it was purchased and has only been towed 800km total since new. Twice to our lake property then once home


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No worries, we had all our damaged covered under warranty. We ended up with a new front cap. When did you actually purchase the trailer? Your original warranty covers it if its a year or less. We were out of warranty two months but I sent the pix to customer service explaining it was in covered storage and we didnt have access till May. They covered everything and we had it repaired at the factory service center.

Take pictures and open a case with customer service.
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Old 04-27-2015, 08:32 AM   #19
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We bought ours in October 2013 so it's just over the year mark but we do have the extended warranty.

Like I said as well it's went from the dealer to our lake property then home for the winter last year until returning back this weekend....maybe 800km total.

I'll give them a call as ai also am stuck in warranty limbo with my furnace as it won't fire!!! I am out of factory warranty but the furnace is still covered for 1 more year so the extended warranty apparently won't cover it....I never thought you could end up with too much warranty!!!!!


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Old 04-27-2015, 07:46 PM   #20
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x2 on the extended warranty. Should pay for itself 2x over if you need roof work.
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