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Old 08-12-2015, 09:03 PM   #1
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Question Outlets on half of the trailer are dead

OK, so i on our second outing, at 5am in the middle of a rain storm, half of the outlets inside our 2014 Crossroads Sunset Trail 33BD went dead. I checked the GFI in the bathroom and it is fine. All fuses are fine. Is there another GFI hidden somewhere? I have searched high and low and cannot find one. It is very frustrating. Nearest dealer is far and i don't really want to leave the trailer with them because I want to use it as much as possible. Please help. Thanks.
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Old 08-12-2015, 09:04 PM   #2
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And this is our first RV ever so i have no idea what to do.
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Old 08-12-2015, 09:22 PM   #3
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I think you are on the right track. You probably DO have a 2nd GFI somewhere. Normally they are assessable so look in the kitchen area. Generally one feeds the front half and one the back half of the rig. I am not familiar with your rig but be methodical and search real well.
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Old 08-12-2015, 09:22 PM   #4
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You should have one in the kitchen at least our cruiser does
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Old 08-12-2015, 09:25 PM   #5
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Is there a GFI under the edge of the island sink area??
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Old 08-12-2015, 09:36 PM   #6
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Nope. There are 2 outlets but neither are GFI.
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Old 08-12-2015, 09:39 PM   #7
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I am leaning for a 2cond GFI. However in a few minor cases, there is a junction box underneath the slide. Some times water will get in there and knock out part of your out lets. Just go under that side and look for a box, remove the lid and checck for water it there is some dry it out and reseal the box
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Old 08-12-2015, 11:09 PM   #8
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Look above the sink, under the overhead storage.
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Old 08-13-2015, 04:53 AM   #9
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This happened to us and there was a gfi at the rear of the unit, behind the recliners. Keep looking, this is probably the problem.
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Old 08-13-2015, 08:47 AM   #10
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CandaRVGuy,

Im sorry to hear you are having troubles. But I have checked around with some of my Sunset Trail representatives and it is quite possible that you only have one GFI. Although, it is possible you may have too, unfortunately you may just have to keep searching. They said to check by all water supplies; kitchen, outdoor kitchen, bathroom, etc.

If you would like to provide me with your VIN number, I can do some more digging and find your exact unit and be able to locate those GFI's for you.

Good luck, and let us know how your progress goes.
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Old 08-13-2015, 09:57 AM   #11
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CanadaRVGuy, on our 32BH there is a GFI on the outlet next to the rear slide at back on unit which also feed the outside kitchen.
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Old 08-14-2015, 10:10 PM   #12
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CandaRVGuy,

Im sorry to hear you are having troubles. But I have checked around with some of my Sunset Trail representatives and it is quite possible that you only have one GFI. Although, it is possible you may have too, unfortunately you may just have to keep searching. They said to check by all water supplies; kitchen, outdoor kitchen, bathroom, etc.

If you would like to provide me with your VIN number, I can do some more digging and find your exact unit and be able to locate those GFI's for you.

Good luck, and let us know how your progress goes.
How do i get you my VIN without posting it publicly here?
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Old 08-14-2015, 11:04 PM   #13
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Click on her name and choose "Send a Private Message" Only you and the recipient can see the message.
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Old 08-15-2015, 05:53 AM   #14
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I have a GFi under my kitchen cabinet
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Old 08-20-2015, 08:12 AM   #15
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So I bit the bullet and called service guy to come out to our park. Turns out there is only one GFI in my unit. However, Crossroads didn't attach the wiring to the breaker that controlled those outlets correctly and the wire from the breaker heated up and melted the protective covering. THe wire was completely loose and not getting good contact. He replaced the burnt piece of wire and re-attached and screwed it tightly. THanks for the quality product Crossroads.
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Old 08-20-2015, 09:07 AM   #16
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Quote:
Originally Posted by CanadaRVguy View Post
So I bit the bullet and called service guy to come out to our park. Turns out there is only one GFI in my unit. However, Crossroads didn't attach the wiring to the breaker that controlled those outlets correctly and the wire from the breaker heated up and melted the protective covering. THe wire was completely loose and not getting good contact. He replaced the burnt piece of wire and re-attached and screwed it tightly. THanks for the quality product Crossroads.
On behalf of CrossRoads, I am SO sorry that you had this issue. This is a QC issue...and is something we are aware of. An apology doesn't negate what you've experienced, by any means, but please know that it is sincere.

If there you experience any more issues at all, please do not hesitate to contact me directly. I'm happy to help in any way!
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Old 08-20-2015, 10:14 AM   #17
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HMMMM.....Nice apology but if CR was to volunteer to pick up the bill, now THAT would be customer service.
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Old 08-20-2015, 11:27 AM   #18
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HMMMM.....Nice apology but if CR was to volunteer to pick up the bill, now THAT would be customer service.

That would definitely be a nice gesture.
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Old 08-20-2015, 11:52 AM   #19
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Is it still under warranty?
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Old 08-20-2015, 06:31 PM   #20
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HMMMM.....Nice apology but if CR was to volunteer to pick up the bill, now THAT would be customer service.
My thoughts exactly.
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