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Old 02-04-2015, 10:33 AM   #1
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shock under the bed

We are picking up our unit on Saturday after having some warranty work done. One of my problems was the shock under the bed not holding the bed up. Our dealer said they contacted Crossroads about adding a second shock to help hold the bed open but that Crossroads said that the shock was not suppose to hold the bed up only help in lifting it. Is this the norm and if so what can we do to keep the bed up so that when we load stuff under it it doesn't almost take my head off? We also found a crack under the flooring where 2 pieces of plywood were not joined together tightly. Our tech said that the 2 pieces were screwed to the frame and not to worry about it crack spreading further. I did ask that they let CR know about this in case there are problems down the road. Should also contact CR about this?
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Old 02-04-2015, 10:54 AM   #2
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Cr sent me 2 60# shocks to replace the single 80# shock which worked like yours and would not stay up. Now it works great , I also made sure they were alligned properly ,unlike the crooked job the assemblers did.
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Old 02-04-2015, 10:57 AM   #3
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I took a piece of 1 1/4" PVC pipe and cut it to the correct length and put a cap on one end which gets placed on the floor or whatever is under the end of the bed and cut a notch in the top end to fit the piece of wood framing the bed and just put it in place when the bed is lifted up and removing and storing under the bed when it is let down and it works great.


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Old 02-04-2015, 11:02 AM   #4
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Our Zinger holds the bed up. Think there are 2 shocks. I thought they were suppose to do that.
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Old 02-04-2015, 11:08 AM   #5
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So did I ewbldavis. I think our tech is blowing some smoke up the proverbial back side. It isn't a big problem but our dealer is very busy and I think this answer may be just to get us out of there quickly so they can move on to the next job. Ours is warranty, no big money for them, so with us gone they can move on to the paying jobs. I may call CR myself and ask for shock replacements like harley. We will see.
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Old 02-04-2015, 11:15 AM   #6
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Our's holds our bed up until you push it down.
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Old 02-04-2015, 11:29 AM   #7
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Ours came with two shocks. One is not strong enough to hold up a queen size bed.
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Old 02-04-2015, 12:57 PM   #8
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Looks like we will have to address this when we pick it up. If they can get us the shocks the DH can install.
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Old 02-04-2015, 02:17 PM   #9
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our shock used to hold the bed up until I replaced the mattress with a memory foam one (a little heavier). you can get stronger shocks at any rv parts place, they make 60#, 80# and such. I was going to replace mine with a stronger one. As for the floor. Crossroads uses tounge and groove plywood on the floor. You should not have a space, either it seperated or was never put together tightly.
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Old 02-04-2015, 02:24 PM   #10
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Jason,
The tech got on the floor and the crack goes all the way across, side to side, so he believes they didn't put the two pieces tight together. He also thinks the sheets are screwed down to the frame and will not move further. I asked that CR be notified of this so if the crack opens up more that CR will have in their records that the issue was reported while under warranty. I think they didn't upgrade the shock when they added the full sized queen mattress.
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Old 02-04-2015, 07:48 PM   #11
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Jason,
The tech got on the floor and the crack goes all the way across, side to side, so he believes they didn't put the two pieces tight together. He also thinks the sheets are screwed down to the frame and will not move further. I asked that CR be notified of this so if the crack opens up more that CR will have in their records that the issue was reported while under warranty. I think they didn't upgrade the shock when they added the full sized queen mattress.
Definitely, the plywood is screwed into the floor joists and will not separate more. However, since it is tongue and groove plywood, without a tight joint, that part of the floor will be weaker than anywhere else. So, for example, a 300 lb person standing on one side of the crack will cause the plywood on one side to sag and over time, the individual layers may begin to separate resulting in more sag. So, in a high traffic area this could become a bigger problem in the future. It is impractical to close up the gap now (or ever), but the gap can be reinforced from underneath (may not be ez) with say a 6" wide strip of plywood, glued and screwed. Or narrower aluminum or steel can also be used. In any case, screw length is critical to keep from coming thru the floor surface. No need to fix the entire width of the gap, only under foot traffic areas, not under cabinets. Depending on where this gap is, there is one more potential problem, the furnace duct runs directly under the plywood, in line with the floor outlets, for almost the entire length of the trailer. The duct occupies the entire space between two floor joists. It will be impossible to add reinforcement from underneath where the duct intersects with the gap.

No need to fix the problem right away, but you should take pictures and send your concern directly to CR and ask that this info be added to their file for your VIN # in case there is a problem later. Request a confirmation letter or email for your records.
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Old 02-04-2015, 08:45 PM   #12
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I added 18 lbs. of aluminum angle as reinforcement to my bed. When I did, I replaced the two 80# gas struts that came on my unit with two 100# gas struts.
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Old 02-04-2015, 08:49 PM   #13
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The 60 pound shock under our queen bed would hold it up until we added the additional weight of blankets etc. I changed if out to an 80 pound and it works fine.
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Old 02-05-2015, 07:30 AM   #14
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Thanks for all of the replies. The gap is not even the width of a pencil I only found in while sitting in the dinette booth and the sun hit it just right. It is not mushy when you step near it. Dayle1 I have asked that CR be notified but I am going to get the name of the person at CR's that our dealer dealt with so I can contact them myself.
Biker, we have added a 2" memory foam topper however, the shock did not hold the bed up before. Our son has the ST32bh and is having the same problem. He is taking his in in mid Feb for that and some other small stuff so we'll see what they do for him. He isn't as nice as me so he may get a different answer/resolution. We still have about 5 months under warranty and will be taking the unit out several more times before it runs out to look for any other problems. All of you have helped. When we took it in I felt like I knew what was what while speaking with the tech because of all of the info/advice dispensed here.
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Old 02-05-2015, 05:03 PM   #15
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I have found a solution for the bed not staying in the upright position, and the cost is below $20. Website: http://www.thehardwarehut.com/catalo...p?p_ref=302864


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Old 02-06-2015, 08:48 AM   #16
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Thanks Mark, that looks like a good option. I am shooting for the dealer to try to get CR to at lease send a bigger shock even if we have to install. If they won't we may check into your option.
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Old 02-08-2015, 10:26 AM   #17
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Ok we picked up Suni from the dealer yesterday and they changed the shock out for a bigger one at no cost to us. Now the bed stays up. Very happy!
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Old 02-08-2015, 05:59 PM   #18
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I added two of these after installing a queen memory foam mattress. Works like a champ

http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1
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Old 02-08-2015, 06:05 PM   #19
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why pay for them , complain and they will probably send them ....
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Old 02-08-2015, 07:22 PM   #20
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why pay for them , complain and they will probably send them ....

Not #120s they won't
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