Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-18-2016, 08:24 AM   #1
Weekend Camper
 
Join Date: Jan 2016
Location: CA
Posts: 72
Should have just left the front cap faded...

Took our TT in to get the front cap painted...for the second time. The first time Crossroads told the dealer it was too expensive. After another month or so, Crossroads and my dealer agreed on a price. Just got it back after dropping it off a month and a half ago. Went in with a faded front cap...came out with a bent jack, bent bbq mount, overspray on the frame, broken plastic cap, scratches on the aluminum corner piece, and slanting decals. I knew service departments were bad...but this is pathetic. Give me the parts, and I will fix it myself. I am not going to take it back to sit there for half a year with the risk of getting more damage and cancel half a dozen trips that are already paid for. Sorry for the rant!

Take pictures of every side of your trailer before you take it in for service. Hope this doesn't happen to you.
Attached Images
File Type: jpg Overspray.JPG (512.4 KB, 31 views)
File Type: jpg BBQMount.JPG (353.4 KB, 28 views)
File Type: jpg CornerDamage.JPG (406.3 KB, 33 views)
File Type: jpg Jack.JPG (566.1 KB, 26 views)
__________________
2016 Sunset Trail Reserve ST30RK
2013 F-150 Lariat EcoBoost
Oliver, the Rottweiler
BMVillines is offline   Reply With Quote
Old 10-18-2016, 09:29 AM   #2
Full Time Camper
 
Join Date: Jul 2013
Location: DFW, TexUS
Posts: 1,032
Sad isn't it !?!
I feel your pain...
__________________
johnboytoo is offline   Reply With Quote
Old 10-18-2016, 10:23 AM   #3
Seasonal Camper
 
hondavalk's Avatar
 
Join Date: Feb 2013
Location: ohio
Posts: 318
Wish Crossroads still had a customer advocate monitoring this web site. So sorry for your issues. There is no excuse.
__________________
hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
hondavalk is offline   Reply With Quote
Old 10-18-2016, 10:35 AM   #4
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 7,463
It's to bad when crap like that happens. It really sours a guy.


There is/was, (I don't know which tense to use) a CR advocate/liaison on the forum.
Fuller22 Kathy Fuller

Not much good or help to the members tho.
__________________
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Old 10-23-2016, 06:29 AM   #5
Family Vacation Member
 
KingFisher's Avatar
 
Join Date: Oct 2015
Location: IL
Posts: 193
You're scaring me. I guess it depends on what body shop does the painting for my dealer as to how it will turn out. I'll find out before I haul it in.
__________________
2016 Sunset Trail Super Lite ST250RB For Sale
2015 Chevy Silverado 2500HD Crew Cab Z71 LTZ Duramax 4x4
2012 Windjammer 3001W
KingFisher is offline   Reply With Quote
Old 10-23-2016, 08:02 AM   #6
Full Time Camper
 
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,369
I guess I have been lucky...I use an independent service center for repairs I can't do myself...They have been in business for 40 years that I know of, a family business...So my suggestion would be to find an independent service provider...If they have been in business a long time chances are they have made more people happy than mad...

I also had my front cap painted...The paint shop was referred to me by a RV & Marine business in my area...This shop paints all their Class A's that have damaged paint...The paint shop does NOT paint anything but RV's...Again pretty lucky, but still I check references...
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2013 Cruiser Patriot 305 SKP

In God We Trust
A proud member of the one percent...Semper Fi
sleepyT is offline   Reply With Quote
Old 10-24-2016, 03:21 PM   #7
Weekend Camper
 
Join Date: Jan 2016
Location: CA
Posts: 72
Now that my warranty is up in a week, it will never go back to the dealer. The front cap was warranty, so I had to take it in. I will give the body shop credit, the paint looks awesome. I wish they would have masked off a little better. Luckily, I can tackle most issues (which there were many) that come up myself. For the items beyond my skill level there is a mobile tech close to home who is top notch. I tried to use him for another warranty claim, but crossroads made me take it to the dealer.
__________________
2016 Sunset Trail Reserve ST30RK
2013 F-150 Lariat EcoBoost
Oliver, the Rottweiler
BMVillines is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 02:57 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.