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Old 05-22-2018, 12:23 PM   #1
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Slide not working proplery

We have a 2012 Sunset Trail Reserve (25' I believe) and have been having issues with the slide since getting it out of storage from the winter season. The slide isn't going out evenly, and because of this, when we started home from camping this past weekend (first trip of the summer), the slide would only come in 4-5" on one side, the motor on the other side sounded like it was starting up but would stop and then the whole thing would stop. I managed to find a video online to show us how to override the system, and then when it did start pulling the slide in, it was so crooked, it started hitting the mantle of the fireplace/tv. My husband had to go outside and push on that side so it would come in enough to close and not hit the mantle. What could be the issue and how do we fix it without having to pay the dealership $75/hour to do it. HELP please. Thanks.
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Old 05-22-2018, 03:09 PM   #2
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There is no easy way to fix it. The motors on both sides are data motors, that have a controller that is hidden someplace in the trailer. We have a 2012 that had the same problem until the slide came out and dug into the floor. It seems to be a design problem with the slide travel is more than half the width of the trailer. They solved this later by making a slide on either side that went out half the distance.
I went to Crossroads, which ignored me because it was out of warranty, and then the manufacturer of the hardware, that had an excuse that made me sick. I had the unit repaired as i could not use it with the slide manually pushed back in by three people so i had it fixed. It took 4 months and $2600, and I have to hold my breath every time it opens and closes. I have been an electrical and mechanical engineer for over 55 years, and what I see for the money we spend makes me sick. I am afraid you will have to go to the experts to get your slide fixed.
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Old 05-22-2018, 10:41 PM   #3
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Is the slide a Schwintec slide...If so go on You Tube and type in Schwintec RV slide systems...there should be tutorial on how to synk your slide motors...
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Old 05-23-2018, 07:29 AM   #4
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Originally Posted by papabear9695 View Post
There is no easy way to fix it. The motors on both sides are data motors, that have a controller that is hidden someplace in the trailer. We have a 2012 that had the same problem until the slide came out and dug into the floor. It seems to be a design problem with the slide travel is more than half the width of the trailer. They solved this later by making a slide on either side that went out half the distance.
I went to Crossroads, which ignored me because it was out of warranty, and then the manufacturer of the hardware, that had an excuse that made me sick. I had the unit repaired as i could not use it with the slide manually pushed back in by three people so i had it fixed. It took 4 months and $2600, and I have to hold my breath every time it opens and closes. I have been an electrical and mechanical engineer for over 55 years, and what I see for the money we spend makes me sick. I am afraid you will have to go to the experts to get your slide fixed.
Oh No, I hope we don't have the same issue as that. We did a manual override per a video I found online from Lippert, and it did come in eventually, with my husband guiding one side so it didn't hit the mantle. When we got home, it went out just fine, I'm not looking forward to bringing it back in again, but hopefully after synching them, and maybe adjusting them underneith it'll work better. This is the first time we have had any issues with the slide, hopefully we can get it resolved. We will have this camper at least 3 more years till its paid off, lol.
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Old 05-23-2018, 08:11 AM   #5
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You did not confirm that your slides were Schwintec, I just assumed they are, so with that being said, you might want to also search this forum, if I remember correctly there was a thread about a month ago that address syncing the slide motors...
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Old 05-23-2018, 10:05 AM   #6
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To start, look up the procedure to lubricate the motors with a silicone spray, after sitting all winter they may gotten condensation, dust or whatever in them. Others will say don't lubricate, but it was recommended by the factory techs to me & after 5 years of fulltime use have not had any slide issues. ONLY use a silicone spray, no grease, NO regular WD40 (WD40 does have a silicone spray which is OK). In fact the silicone spray is the only lubricant you'll need on a rv, use it on doors, windows, steps, everything, regular WD40 is a dirt/dust magnet to be used on rusted .bolts.
Then to sync them, if they're Schwintech, have the slide "in", extend it 3" to 5" then retract while holding the button 4-5 seconds after the slide stops moving, do this 4 or 5 times in a row being sure to hold the button each time, then extend the slide fully & again & always hold the button up to 5 seconds after it stops moving. ALWAYS continue to hold the button for about 5 seconds after the slide stops whether going in or out, this helps keeps the motors synced.
My guess is if the slide worked properly when you stored it, the lubrication & the sync will probably fix your issue.
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Old 05-23-2018, 12:30 PM   #7
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Old 05-27-2018, 03:33 PM   #8
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I ended up buying a motor on eBay and fixing it myself with some help from internet , it wasnít that bad to fix if you have some mechanic ability , donít think it cost me even $200. To fix it. Look up manufacturer of slide they had info on their site.
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Old 05-27-2018, 03:54 PM   #9
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If you have Lippert system then you will have 4 cables and one motor check to see if all the cables are tight. If one is very loose it broke and that is your problem if they are all tight then the gearbox is likely to blame. I replaced my gearbox last fall on a 2015 25ft tutorials are online for both. If you are mechanically inclined then its pretty easy. Otherwise get quotes
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Old 05-27-2018, 06:38 PM   #10
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Slide

Had same problem with my 289qb had to get it adjusted by dealer, worked great after that





Quote:
Originally Posted by fastcatkerry View Post
We have a 2012 Sunset Trail Reserve (25' I believe) and have been having issues with the slide since getting it out of storage from the winter season. The slide isn't going out evenly, and because of this, when we started home from camping this past weekend (first trip of the summer), the slide would only come in 4-5" on one side, the motor on the other side sounded like it was starting up but would stop and then the whole thing would stop. I managed to find a video online to show us how to override the system, and then when it did start pulling the slide in, it was so crooked, it started hitting the mantle of the fireplace/tv. My husband had to go outside and push on that side so it would come in enough to close and not hit the mantle. What could be the issue and how do we fix it without having to pay the dealership $75/hour to do it. HELP please. Thanks.
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