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Old 08-29-2017, 11:55 AM   #1
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Sunset Trail 250RB Side Panel Damage

Well, the inevitable happened on the last camping trip. I accidently ran over the water spicket at the camp ground backing in. Bone head move on my part as I'm normally very good backing in with the trailer. However, the dealer states to repair would be around $450 for the side panel. The part number they show on the invoice is 538749 which is listed at Kiss D. Bronze. The panel itself is only $57 but freight and labor eats up the rest of the $400. Has anyone else ran into this type of repair on their Sunset Trail?
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Old 08-29-2017, 01:09 PM   #2
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That'll buff out... j/k. We all make bone head moves at some point. No idea how hard it would be to repair though.
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Old 08-29-2017, 03:22 PM   #3
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Last week must've been something in the air/water to cause bone head mistakes, see mine. I've towed close to 100k miles in the last 10 years & towed rvs/trailers for 40-45 years & this was my 1st.
0821171213c.jpg

0821171213a.jpg

0821171213b.jpg
If I'd moved over 1" I'd of missed all together, but hind sight is 20/20.
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Old 08-29-2017, 03:39 PM   #4
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Ouch! Yeah, I wasn't paying attention as I have backed in my trailer numerous times without any problems. I guess I was in a hurry and that's a no-no when backing in. I guess this is going to be a $450 stupid tax I'll have to pay this time!
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Old 10-20-2017, 09:51 AM   #5
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Angry

Well, here it is almost 2 months later and Crossroads still has not shipped the panel to my dealer. I called the dealer today and said it may be another 2 months according to Crossroads. This is absolutely terrible customer service if you ask me

Anyone on here know how to get ahold of someone at Crossroads or are they on this board? This is ridiculous!

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Old 10-20-2017, 10:57 AM   #6
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Originally Posted by kgie1217 View Post
Well, here it is almost 2 months later and Crossroads still has not shipped the panel to my dealer. I called the dealer today and said it may be another 2 months according to Crossroads. This is absolutely terrible customer service if you ask me

Anyone on here know how to get ahold of someone at Crossroads or are they on this board? This is ridiculous!

I guess once you break'em you're supposed to trade'em! The body shop that's fixing mine searched a week for someone/anyone that could get the part, it's now been 2 weeks waiting on parts!!! You waiting 2 month is not helping with my patience. Crossroads being rolled into Keystone has done nothing but foul up the whole Crossroads line of rvs, Keystone doesn't seem to care about Crossroads customers.
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Old 10-20-2017, 12:00 PM   #7
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I guess once you break'em you're supposed to trade'em! The body shop that's fixing mine searched a week for someone/anyone that could get the part, it's now been 2 weeks waiting on parts!!! You waiting 2 month is not helping with my patience. Crossroads being rolled into Keystone has done nothing but foul up the whole Crossroads line of rvs, Keystone doesn't seem to care about Crossroads customers.
It's ridiculous is what it is. It's a panel for crying out loud! Had the camper been damaged to where I couldn't use it then I'd be really upset. I'm not trading it in to get peanuts of what I paid for it. Not over a $400 panel.

I'm going to contact Crossroads Customer Service but I'm sure this will get me no where.
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Old 11-30-2017, 07:59 AM   #8
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You might be better off contacting a auto body shop. I feel certain they could fix it to look as good as new again.
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Old 11-30-2017, 08:02 AM   #9
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Well, to no one's surprise we are moving in the month 4 of no part from the manufacturer. I have been given these excuses from the dealer according to the manufacturer:

- Part is back ordered due to the acquisition of Crossroads to Forest River
- Part is back ordered due to issues with the supplier
- Part is back ordered due to the hurricane's affecting certain regions

These excuses are getting ridiculous from the manufacturer. I know the dealer can only do so much but this is out of control.

What if this part was on the camper where I could not use the camper at all? I'd be irate if I couldn't use the camper for 4 months.

Anyone have any suggestions? Admins?
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Old 11-30-2017, 09:57 AM   #10
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Anyone have any suggestions? Admins?
Ken, see my previous post.
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