Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-07-2013, 10:02 AM   #1
Full Time Camper
 
Bert's Avatar
 
Join Date: Mar 2013
Location: Florida
Posts: 646
In April I bought our 2013 ST31BH. We used it over Memorial Weekend and after the trip we had it in our drive way to clean it up and prepare it for storage. During this we had some rains and my wife noticed water pouring and I mean POURING in through the shower skylight. I got up there and found that on 2 corners of the skylight under the sealer the skylight was cracked. The sealer had a 1/8 inch hole alllowing water in. I have no idea how long it sat on the lot with the hole. The damage can be in the roof, wall and possibly down to the floor. I don't want this thing. I've owned it 2 months and I'm dealing with water. Obviously in the live of an RV you have to deal with water but 2 months, NO WAY! I've scheduled a service inspection, but I don't want it fixed. Any suggestions? Anyone delt with something like this?
__________________

Bert, Cathy, Kylie & Kaitlin
2014 SunsetTrail Reserve 32BH
2009 Silverado 3500HD LTZ 4X4 6.6L Duramax
YouTube LetsRV Instagram LetsRV_
Bert is offline   Reply With Quote
Old 06-07-2013, 10:25 AM   #2
Full Time Camper
 
Join Date: Sep 2007
Location:
Posts: 1,415


I would have it checked by a dealer to see actual damage. Remember be calma least until you learn all the damage.
cwit is offline   Reply With Quote
Old 06-07-2013, 11:04 AM   #3
Site Team
 
mark5w's Avatar
 
Join Date: Sep 2012
Location: PA
Posts: 4,210
Did it rain between the time you bought it and camped with it?? Whatever this is a warranty issue that you'll have to work out between you and the dealer. Might help to get an independent inspection to fully assess the damage. Going to be difficult to return to dealer without giving them a chance to correct problem. I don't believe there is a lemon law for RV's.



















__________________
Mark & Susan
Lehighton, Pennsylvania

'13 Cruiser Patriot 335SS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Crossroad Rally" & "Mason-Dixon Bunch"
mark5w is offline   Reply With Quote
Old 06-07-2013, 11:12 AM   #4
Full Time Camper
 
Bert's Avatar
 
Join Date: Mar 2013
Location: Florida
Posts: 646
I'm trying to be calm. It's just frustrating. It has rained.
__________________

Bert, Cathy, Kylie & Kaitlin
2014 SunsetTrail Reserve 32BH
2009 Silverado 3500HD LTZ 4X4 6.6L Duramax
YouTube LetsRV Instagram LetsRV_
Bert is offline   Reply With Quote
Old 06-07-2013, 11:29 AM   #5
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
I think I would make a call to Crossroads Monday and let your dealer look at it. It came from Crossroads that way and I think I read a post yesterday about another owner having this same issue with their unit, so Crossroadsneeds to know. It is a shame Crossroads does not monitor this forum like other manufactures do so they could see potential problems and get them taken care of.
__________________
12 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
1 Mini Dachshund
Hunter11 is offline   Reply With Quote
Old 06-07-2013, 02:02 PM   #6
Full Time Camper
 
anaro's Avatar
 
Join Date: Jan 2011
Location: Mebane, NC
Posts: 2,394
you might want to see if crossroads will take it back to the factory to repair.... maybe insist on a new roof while it is there. what is the build date on your trailer? that will help determine how long the problem may have existed. Also look for any soft spots, delamination etc.
__________________

2014 Chevy Silverado 3500 SRW Duramax
2011 Zinger ZT26BL-sold
2014 Sabre 34REQS

***Member of the Mason-Dixon Group***
anaro is offline   Reply With Quote
Old 06-07-2013, 02:17 PM   #7
Family Vacation Member
 
kcandsting's Avatar
 
Join Date: Feb 2013
Location: Florida
Posts: 178
Our skylight had a crack in it also. We were gone at the time so sealed it up and were very worried like you, however, when we called the dealer said to go in the shower and that the skylight is in two sections. We unscrewed the bottom section and found no water had penetrated into the roof it had just leaked into the shower. The edges of the roof are turned up around the opening and the skylight was put on it two pieces on connected from inside the shower and one on the outside. After we calked up in the crack we did not get anymore water into the shower. Going in for repairs this week.
kcandsting is offline   Reply With Quote
Old 06-07-2013, 02:28 PM   #8
Full Time Camper
 
harley's Avatar
 
Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,395
Hunter ...you are right , there were more post lately about the same cracked skylight , and mine was one , fixed before I got it , but was over torqued ....here is my response to '911golf' that also had the problem...so 'kcandsting" . I recommend you email theses guys and complain also ...these builders have to understand that it is a piece of plastic, and they can't just use the same torque that is used to screw a wall to aluminum...

email Bill Hodge ( bhodge@crossroadsrv.com ) and Dan(or Don ? ) Emahiser ( demahiser@crossroadsrv.com ) {think he is the pres. }and voice your concern about your found problems . I did. There should be a set torque setting for that plastic skylight ....or at least someone should be accountable for cracking it and not fixing their screw up .

lets stick together here.thx
__________________


It was a rainy few days at Algonquin Prov park...tarps kept us dry.
Wayne --Belle River (Windsor), Ontario
2013 Sunset Trail Reserve 25RB..
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
1997 Lance SL 185 Truck Camper (for Yukon/Alaska NWT trip for 2015)
harley is offline   Reply With Quote
Old 06-07-2013, 04:17 PM   #9
Full Time Camper
 
Bert's Avatar
 
Join Date: Mar 2013
Location: Florida
Posts: 646
Thanks Harley. I will let them know. I have faith in my dealer and I hope CrossRoads gives me the same feeling. It's frustrating we haven't been camping for 2 years because of our old camper. Now summer is here and my daughters just got out of school so we have a lot planned. If they don't correct this quick another summer will be lost.
__________________

Bert, Cathy, Kylie & Kaitlin
2014 SunsetTrail Reserve 32BH
2009 Silverado 3500HD LTZ 4X4 6.6L Duramax
YouTube LetsRV Instagram LetsRV_
Bert is offline   Reply With Quote
Old 06-08-2013, 11:23 AM   #10
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
Bert, if it was me I would try and be onsite when your dealer gets down to the roof and wood areas and take pictures of all the areas that might be effected by the water intrusion. Keep a paper trail on this whole deal just in case you need it later. You may not have any issue at all once they get down to the problem but then again you might.

I am not a social media person at all but I have read on other forums that some people that have had Crossroads balk on warranty issues seem to get them resolved by posting on the Crossroads FB page. They seem to have turned their attention to social media now instead of the forum and they do not want negative post for the world to see. Just another avenue should you not be taken care of the route you are going.
__________________
12 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
1 Mini Dachshund
Hunter11 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 11:01 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.