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Old 02-25-2014, 11:42 AM   #21
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his original window is probably in the dealers garbage by now...company should be able to get the replacement wiht an outside dimension , shouldn't they ...
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Old 02-25-2014, 12:13 PM   #22
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Problem Solved

Update, well I must say there are dummies out there and then there are super dummies out there. It took a woman at Crossroads to figure out what the problem was with the window. The repair shop didn't replace the trim molding when they put the new window in! For four months we've been working with these people and they don't know what they are doing. You would think if you take something apart, you would know what needs to go back together! I'm sure they threw away the molding but the nice person at Crossroads said the part can be ordered. The repair shop kept blaming Crossroads for the problem. Guess who's eating crow today! I will definitely not use this repair place again. Fortunately, they are not the people we bought the trailer from. The insurance company recommended them. We will drive the 90 miles to our original dealer next time.
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Old 02-25-2014, 12:20 PM   #23
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Good news. Finally. Buy that woman a beer.
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Old 02-25-2014, 03:05 PM   #24
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I wish I could buy her a beer. I know I won't be buying any for the guys at the repair shop!
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Old 02-25-2014, 03:20 PM   #25
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Good grief. What is so hard about getting the right replacement window?
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Old 02-26-2014, 07:23 PM   #26
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Quote:
Originally Posted by jlongsta View Post
...It took a woman at Crossroads to figure out what the problem was with the window...

Of course and not surprised that one of our kind could solve the problem. Was it Andi or someone else?

So happy this was resolved for you.

Jean
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Old 02-27-2014, 07:36 AM   #27
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Her name was Kim. I was told she is the parts manager.
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