Quote:
Originally Posted by woodwalker
Check out their warrenty it clearly states not for full time living
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I contacted FR. this was their reply.
Lloyd,
The factory warranty covers manufacturing defects and flaws in materials for one year from the date of purchase. The attached Forest River Optional Protection Plan can be purchased for $250.00 (this is not a typo, it really is only $250.00). If you choose to purchase this Optional Protection Plan, the items listed would be covered to manufacturing defects and flows in materials for an additional year after the standard warranty has expired. Realistically, most defects will be apparent within the first year of ownership, but should any of these major items fail during the second year, you would have the peace of mind knowing that it would be covered. It's a $250.00 gamble if you would even need to use it, but any one of the items listed under this protection plan would cost much more than $250.00 to correct if you chose not to go with the extra protection. Additionally, every Forest River product comes with a complimentary 1 year of Coach-Net Emergency Roadside Assistance. If you ever get stranded anywhere (even locked out of your RV), you can call Coach-Net and they will send someone to at least get you back on the road.
That being said, there are many items that would not fall into the classification of "defective" that wouldn't necessarily be covered under the warranty. For example, damaged components, scratches, wear and tear, items that have been modified that could have caused the issue, and of course operator error would not be a warrantable complaint. Any scratches or cosmetic issues must be reported within the first 90 days for goodwill consideration.
As far as full-time RVing goes, we are aware that nobody is going to invest in as high-end of a product as RiverStone to be a "Weekend Warrior". We have designed these rigs with many residential features, from the Serta "Bellagio at Home Collection" Mattress and La-Z-Boy Furniture to the Whirlpool Brand Residential Refrigerator (with inverter) and Convection Oven/Microwave. We designed the RiverStone to provide a comfortable environment for the large percentage of customers who will be using them for an extended period of time. There is a blanket statement about using the RV as a full time residence that is in the basic Forest River Fifth Wheel Owner's Manual, this is only there because we are usually pretty lenient on what we cover under the warranty during the first year and if you live in the RV 365 days a year, you will experience more wear and tear than your typical RVer because you the items are being used more. Additionally, we would prefer if you had a place to stay if anything ever should happen that would require your RV to be worked on by a Dealership's Service Department or if there would ever be any information we need to send you we would like to have an address where we can send it to.
I have been the Warranty Administrator for Cedar Creek for 3 years and most Cedar Creek owners are full time RVers. In that time, I have never restricted services or warranty because someone lives in their unit full time. Customer satisfaction is my #1 goal, one of the reasons Forest River, Inc. has grown to be the successful RV manufacturer we are today and continues to grow is because we stand behind our product. The new RiverStone product is the top of the line fifth wheel on the market today and we want to make sure we give you the best experience possible with your investment and in your dealings with us.
Sincerely,
Jeff Holmes
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