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Old 03-31-2015, 04:54 PM   #1
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Angry Customer service?

Bought a 2015 Redwood 39mb last Sept. Went to FL for the winter. When we raised jacks, one had a bad hydraulic leak. Called my dealer in St. A louis and they gave me name of certified warranty repair dealer in Ocala, FL. Need new hydraulic hose and has to be shipped from factory. Campground in rear of dealership that is $35/night. Was told if I didn't pay to get expedited shipping, could take a week or more to get part, so I paid the $80 for overnight shipping as opposed to being here for a week or more at $35/night. Called Crossroads customer service and was told they don't reimburse for camping or shipping...I think that stinks as I would not have to pay for any camping if I could have gone straight home! Anyone have any similar customer service experiences?
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Old 03-31-2015, 07:35 PM   #2
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I don't know if you are aware, there is a Redwood forum also.
Redwood RV Owners Community
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Old 04-01-2015, 04:54 AM   #3
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Customer Service is a hit or miss with them from MY experience...

Some on the forums rave about them, some on the forums rave about after a year of litigation they finally agreed to buy my pos back !

When you can sell everything you build,
you typically don't take the time to build it right.
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Old 04-01-2015, 06:08 AM   #4
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customer service

Next time try taking the hose to a machine shop or a Ag implement dealer. They can build a wide variety of hyd hoses in about 15 min.
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Old 04-01-2015, 06:57 AM   #5
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That would void warranty if not certified by Crossroads
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Old 04-01-2015, 07:00 AM   #6
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The product is good, but if they don't have good customer service along with product, doesn't matter.
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Old 04-01-2015, 07:01 AM   #7
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Thanks, will look at it!
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Old 04-01-2015, 07:10 AM   #8
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The Customer Service Sucks. They bounce you from one person to another person
Till the warranty runs out.
I will never buy a Thor product again
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Old 04-01-2015, 10:30 AM   #9
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Quote:
Originally Posted by TDG View Post
The Customer Service Sucks. They bounce you from one person to another person
Till the warranty runs out.
I will never buy a Thor product again

Check out the other Rv manufacturer forums. After you do, you will not buy another Rv again.
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Old 04-01-2015, 04:02 PM   #10
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Get inline there all the same.
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