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Old 07-19-2014, 10:50 PM   #1
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Great Customer Service - 2014 Factory Rally

On Thursday we rolled in the Factory Rally with a wheel and hub missing.

20140717_182822.jpg

Immediately Rick (WagonMaster) was there with others to assist. We got checked in and to our site. Several Rally attendees appeared to offer assistance and look things over.

This is our first RV and first Rally with a rush of emotions.

Before 9am Friday morning Rick had made a call and Randy Mishler from Crossroads was on site inspecting the damage.

At noon on Friday Randy from Crossroads and Bruce from Lippert was on site with new axle, wheel, tire and spring. By 2:30 Friday all repairs were completed.

I had several experienced Rally attendees on site overseeing the repairs. This was comforting. Randy explained each step ensuring I was comfortable.

The wife and I are very appreciative of all the help and follow ups from everyone at the Rally. Rick checked on the progress almost hourly.

We are leaving the Rally in the morning and going to Michigan on the 2nd leg of our trip. Crossroads stuck with me and covered everything without charge, out of warranty.

I posted more pictures in my album. http://www.crossroadsowners.com/foru...php?albumid=70

To Rick and the Rally attendees - THANK YOU.
To Randy and Crossroads -I m grateful and very happy that you stood by my Z1 and a first time RV buyer that chose Crossroads.
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2014 - 47 Nights - 1445.8 miles.
2013 - 44 Nights -
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Old 07-19-2014, 11:26 PM   #2
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That was excellent!! Glad to hear this.

And fortunately for you there wasn't more damage or god forbid an accident when the wheel came off.
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Old 07-19-2014, 11:52 PM   #3
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Great story and results. Always good to hear a positive story like this. Crossroads really stepped up for you. Hope you enjoyed the rest of the rally and hope the rest of your trip goes well. Good luck, or should I say continued good luck.
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Old 07-20-2014, 05:54 AM   #4
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Welcome to the rally. Glad to hear that everything got fixed for you, CR does step up and helps their customers. It nice meeting you and glad you are enjoying the rally. Hope to see you back here next year. Have safe trip and enjoy the ride.
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Old 07-20-2014, 07:42 AM   #5
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Good report Gary!!
I must say tho---if it had to happen, you couldn't have picked a better time and /or place.

Hope the rest of your trip is relaxing and enjoyable. Have fun.
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Old 07-20-2014, 12:14 PM   #6
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That's awesome Gary. Curious though, how far you had to drive it that way?
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Old 07-20-2014, 09:20 PM   #7
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Quote:
Originally Posted by Tim D View Post
That's awesome Gary. Curious though, how far you had to drive it that way?
Really I do not know...however it could not be far.
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Gary & Angela - Kilo & Sierra (K9s) Southwest Ohio
2000 GMC Sierra - 2014 Z1 ZT211RD
2015 - 28 Nights - 2248.4 miles.

2014 - 47 Nights - 1445.8 miles.
2013 - 44 Nights -
2154.8 miles.

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Old 07-20-2014, 09:38 PM   #8
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Gary,

Lucky you guys didnt get in an accident. Thank goodness. Randy is a rockstar in my book. They have worked on my trailer under warranty.

They're taking care of a front cap issue.
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Old 07-20-2015, 08:46 PM   #9
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The exact thing happened to my 2012 Zinger this past week on the first day of our 10 day camping vacation...same tire and axle exactly! Do you know if there is any warranty on this issue or anyone I can contact about it? I am still waiting for repairs, but would really like to know if there has been a recall or if I can get some help on paying for the repairs if it is a Lippert/Crossroads issue. Thanks!!!
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