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Old 09-12-2012, 08:44 AM   #1
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Location: Deer Park, TX
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Topeka, Ind. -- Don Emahiser, President of CrossRoads RV, announced CrossRoads RV’s new service/support program today, the 12-Point Promise, which became effective Sept. 1, 2012.

“We took a look at our current warranty process from the point of view of the dealer and the retail owner. We realized it could be improved. So we did,? states Emahiser. “The result is a genuine warranty package which allows CrossRoads dealers to provide world-class service to their customers.?

The 12-Point Promise Program provides a comprehensive platform for all aspects of owner satisfaction from delivery to maintenance to service. It will also benefit existing customers as CrossRoads dealers are better prepared to service their needs. Complete information on the 12-Point Promise will be rolled-out at the upcoming Thor Open House Sept. 18 through 20 at the RV Hall of Fame in Elkhart, Ind.

Emahiser notes, “We truly believe the 12-Point Promise program is a tremendous value to CrossRoads dealers. Ultimately we want ‘the happiest owners on earth,’ and that is the end game of this new CrossRoads initiative.?

About CrossRoads RV

CrossRoads RV manufactures a wide variety of travel trailers, fifth wheels, and park models at five plant locations. Its products are distributed through dealers throughout the United States, Canada, France, Japan, and Australia. CrossRoads RV is a division of Thor Industries, Inc. More information on the company can be obtained online at www.crossroadsrv.com or by calling 888.226.7496 begin_of_the_skype_highlighting888.226.7496end_of_ the_skype_highlighting.

SOURCE: CrossRoads RV press release
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