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Old 06-28-2019, 02:11 PM   #1
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RV industry quality issues

I feel the need to vent a little bit (not that it will do any good) about the lack of quality in the entire rv industry. From what I can see it is an industry wide issue and not directed soley at Crossroads. I was looking at an aution web site (www.crankyape.com) at the rv's that were up for auction this week and there were four 2020 models that were brand new from the factory (not crossroads) with exterior fiberglass quality issues up for auction. for the prices that are being charged for our new rigs and the lack of quality how should we expect them to hold up for years and years when the can not even get them out of the factory brand new without serious quality issues. This is very disheartning to me.
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Old 06-28-2019, 04:30 PM   #2
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Well said, couldn’t agree more
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Old 06-29-2019, 06:00 AM   #3
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one of the problems is all the independent manufacturers are being gobbled up by Two big manufacturers...quality isn't their major concern because they know if you want to own an RV you have to come to them to buy...Just like all other aspects in life, if you take away competition you promote mediocrity...
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Old 06-29-2019, 09:09 AM   #4
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sjk
one of the problems is all the independent manufacturers are being gobbled up by Two big manufacturers...quality isn't their major concern because they know if you want to own an RV you have to come to them to buy...Just like all other aspects in life, if you take away competition you promote mediocrity...
I agree 100% with you. That is why I feel it is important to hold the dealers accountable for warranty issues and maybe if they get overwhelmed with warranty repairs they will push back against the manufacturers. I do not know what else to do but it sure is sad and frustrating.
It also bothers me that with such poor quality a person is almost forced into spending more money on top of the rv purchase price for an extended warranty that the warranty company will try to wiggle out from paying a claim. OK I am all finished ranting.
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Old 06-29-2019, 05:41 PM   #5
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Tommy, I agree that quality is down, but if you think of it, there are 3 major car manufacturers. A situation very similar to Rv's. But you have an extremely high quality control on the cars.
Point is, if the cars are more superior in quality, there's no reason that the Rv's can have a higher quality.
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Old 06-30-2019, 07:32 AM   #6
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Point is, if the cars are more superior in quality, there's no reason that the Rv's can have a higher quality.
Mark
Yes you are correct and I agree with you 100 percent...The main reason is that most states don't have lemon laws when it comes to RV's and do for automobiles...The government MAKES car manufactures keep a high standard of quality for cars, mostly due to Ralph Nader...So if you think of it GOOD SAM should be working toward that happening with RV's since they are the largest RV association of RV owners...
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Old 07-04-2019, 02:34 PM   #7
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Originally Posted by sjk1998 View Post
I feel the need to vent a little bit (not that it will do any good) about the lack of quality in the entire rv industry. From what I can see it is an industry wide issue and not directed soley at Crossroads. I was looking at an aution web site (www.crankyape.com) at the rv's that were up for auction this week and there were four 2020 models that were brand new from the factory (not crossroads) with exterior fiberglass quality issues up for auction. for the prices that are being charged for our new rigs and the lack of quality how should we expect them to hold up for years and years when the can not even get them out of the factory brand new without serious quality issues. This is very disheartning to me.
I too agree with you. My 2019 (bought new in 2018) came with a number of defects straight from the factory which my dealer needed to repair before I took possession. Then after 3 months of rv'ing down south, it's been back into the dealer for warranty issues and cosmetic repairs for the past three months. Nothing serious but frustrating from a quality control standpoint and unfortunately when you see the number of folks that are into rv'ing or getting into rv'ing, it appears as though the manufacturer's will continue to pump out sub-standard units as long as we continue to buy them. Doug
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Old 07-04-2019, 02:36 PM   #8
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From the beginning I had trouble with this camper. Now the dealer I bought it from stopped selling Crossroads. Even the dealer listed on Crossroads website won't work on them unless you pay them first, then seek out your own warranty money from Crossroads. While I agree that the general quality in the industry is poor, Crossroads customer service and warranty make it stick out like a sore thumb.
By the way....almost all my LED's on my awning burned out. Where can I get the ones that go into the awning roll?
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Old 07-04-2019, 02:41 PM   #9
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Tommy, I agree that quality is down, but if you think of it, there are 3 major car manufacturers.
While sales numbers (or some other qualifier) may dictate there are 3 major manufacturers, the choices for auto buyers today are pretty much endless (think Toyota, Kia, Nissan, Hyundai, VW, Mercedes, etc. etc.) all of which have no problem manufacturing a quality product IMHO. Doug
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Old 07-04-2019, 04:31 PM   #10
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Slightly off topic, but if you look at class C motorhomes there is the same problem with the coach, but it seems the chassis/cab part of it is up to snuff and warrantable.
We are "dumping" our Zinger and most likely going to a MH.
I am far from happy with out trailer.
Our Ram with 234K miles is still going strong.
Too bad RVs can't be as well built.
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