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Old 05-03-2013, 02:58 AM   #1
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Hello everone.. We are new to the Crossroads family, We owned a Forest River ( FLAGSTAFF) TT , We traded it in for a 2013 32RL TT unit. I'm reading a lot of post in regards to the quality of the campers, I'm not getting a warm and fuzzy feeling with CR. So far , we have no issues with our unit, we took her out two weeks ago, and we are leaving today for another trip. I did have some major issues wiht our other unit, but I have to say, Forest River took great care of us,Does any one out there have somegood thingsto say about CR? We do expect some problems with our new unit, but I do want to know that CR will be there for us when we need them..



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Old 05-03-2013, 03:03 AM   #2
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Like I have said to others asking this same question, most people will be more vocal when they have problems rather then when everything is going smooth. When we had a problem with our 5ver Crossroads took very good care of me, but some others on here haven't been as lucky.

Congrats on the new rig and hope you have many years of happy camping with her.

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Old 05-03-2013, 04:53 AM   #3
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We had a problem with a slide actuator shortly after we bought our 2010 unit. Our dealer and Crossroads took care of it within one week under warranty. This was in 2009 under the older management team and the two year warranty. Things do seem to have changed since many of those managers have been replaced and the warranty has been reduced to one year. The appearance is that the bottum line (profit) now seems to be the all important thing.
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Old 05-03-2013, 01:01 PM   #4
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I believe the dealer is more important than the manufacturer where warranty repairs are concerned. That said, Ibelieve the RV industry as a whole has taken a step backward where quality is concerned. Most of the smaller manufacturers, Crossroads included, have now sold out to corporations who are more concerned with short term bottom line than they are long term relationships. I spent a year ill as a hornet over my last new RV. FR and my dealer worked through each issue to my satisfaction, but I had trouble getting over the fact that I had bought a brand new, $60K+ camper and it had QC issues. I came to the conclusion that I was making myself miserable instead of enjoying my camper. What I would tell anyone buying any brand of new RV now is to expect initial quality problems. You are more likely than not to have to take it back to the dealer a few times and have things fixed that really shouldn't be a problem, but are. So, instead of fretting over it, work through it, fix what you can yourself, and enjoy camping. Overall, they are a lot more fun than they are trouble.
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Old 05-03-2013, 01:26 PM   #5
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i have to agree with the previous post . you and your family need to enjoy yourself with your new toy . you have a years warranty and if youtravel frequently , you should be able to get all the bugs out within a year .









that being said , i believe the whole industry in general is taking shortcuts . bottom line profit margin . we have an 09 ST and the quality of the workmanship is a whole lot better than the newer ones .











enjoy yourself !!!
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Old 05-03-2013, 02:36 PM   #6
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I have had my TT for almost 2 1/2 yrs now. I had some minor problems that were taken care of, albeit easier to get things dealt with during my 1st yr of my 2 yr warranty (I had the old warranty). I have not personally had an issue but can say that I have seen crossroads becoming less and less responsive over the past 2 yrs and a generalized shift in forum attitude paralleling this change. I hope it turns around but not sure it will. as others have said, go enjoy your unit and deal with any issues as they arise. At this point, you own your unit, so give crossroads a chance to form your opinion for you, whether it will be good or bad remains to be seen, but give them a chance to create it one way or the other.
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Old 05-03-2013, 03:17 PM   #7
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As a former CR owner, I can say they did take care of our problems, although it was a long and painful process; we owned the unit for 21 months and it spend over 8 months total time in the shop. We loved the floor plan, size and weight of our 335 but it just had too many problems. Traded it for a FR in September 2012 and it has not been back to the dealer yet.....after 5,700 miles and 50+ nights camping.
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Old 05-03-2013, 09:34 PM   #8
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I to agree with most of the rest I pull campers out of IN. to the dealers and all manufactures are about the same if you have a good relationship with your dealer it can mean everything when it comes to being free of trouble have a good time with your camper and take tings as they come we to have just bought a new 5er and will do the same HAPPY CAMPING Jim&Carol
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Old 05-03-2013, 11:19 PM   #9
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What model FR did you get it and where did you buy, if I can ask.
Thanks


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Old 05-04-2013, 12:22 AM   #10
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We bought a 35CK Rushmore at Sirpilla RV which is part of camping world at Akron OH. Good and Happy Camping Jim&Carol
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