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Old 02-26-2017, 12:21 PM   #1
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Concerned new Fifth wheel owners

We purchased a new 2015 Franklin last September and the dealer offered to store it for us over winter(very nice offer). We are so anxious to pick it up next month. In the mean time we have been researching lots of things that "newbies" need to learn and know. In that process I have come across so much negativity about CrossRoads, their warranty, products, service, poor workmanship etc, etc, that I am wondering if we totally screwed up in our "out of the shute" first RV purchase. Does anyone have good things to say about the company, their service and (closer to home) the beautiful front bedroom Franklin?
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Old 02-26-2017, 12:33 PM   #2
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From my experience here on the forum, you really don't have a lot of people post on this forum how great their rv is. Usually, and you can check out other rv forums, you get the complaints and problems they are having with their rv and question about solving a problem.
I personally never had a warranty problem but I know others have. As far as service, that differs from dealer to dealer and is basically a all brand issue.
Poor workmanship is common through out the industry when the goal is to push the product out as fast as possible.
I would feel comfortable in buying another Crossroad product based on my experience with my present rv.
I'm sure others will have varied opinions.
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Old 02-26-2017, 01:01 PM   #3
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Thanks Mark5w, I also know that generally, folks write to complain but very few write to compliment. We do understand that anything (vehicles, appliances, clothing, and yes even surgeries) can have issues and are prepared for that so your response helped reassure us that we weren't foolish in our purchase.
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Old 02-26-2017, 03:35 PM   #4
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No matter what brand you purchase there will be issues. As mark5w said, most of those on forums join to resolve issues or complain. But forums are a great place to find resolutions for whatever problem you have.
We bought a Crossroads because we did our homework and realized there aren't many better unless you drop tons of money on one. Plus, Crossroads is affordable. As with any RV, boat or anything used for recreation there will be plenty of times you have to dump money into it. It comes with being an RVer. If you aren't handy or a diy person, learn fast. You will find that a big majority of things you can take care of yourself.
Don't despair or get worked up over it. Get excited, make plans for some great road trips and enjoy the heck out of. And don't forget, when you get out on the road there are millions of RVers out there willing to help fellow travelers.

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Old 02-26-2017, 04:24 PM   #5
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Thanks Moore Rvrs! I appreciate your comments. I am pretty handy and look forward to "taking care of things". Regarding your comments about being excited and making plans - both my wife and I are "all in". I just had read too many bad reviews on the internet and wanted some real owners that are enjoying their RVs and could put some balance to the negativity. Thanks for providing both.
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Old 02-26-2017, 04:32 PM   #6
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www.wildlifeupclose.com
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Old 02-26-2017, 06:03 PM   #7
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Congratulations! Welcome to the forum!
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Old 02-26-2017, 07:24 PM   #8
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Congratulations. We have only had minor issues that with the help of this forum were able to fix ourselves.
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Old 02-26-2017, 07:58 PM   #9
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I have the same model as you 2015 Franklin. I had an issue about a month after I picked mine up, the converter failed and took out much of the electrical in my trailer, electric on the fridge, both a/c units, fireplace, microwave, and washing machine. Crossroads took care of everything except the washing machine because that was dealer installed option. Then a week before the warranty was about to expire the next year, on a 1000 mile trip I notice wrinkling on the roof. I called Crossroads and they gave me the names of several repair places nearby. I left it at one who couldn't come to an agreement with Crossroads on the price of the repair. Crossroads found another repair place down the road who would repair it for what they could agree on. It was done nicely and its not a year and half since then and no more problems. Oh and the washer I had a hard time finding someone to fix it, so I called Splendide and they talked me through diagnosing it and they sent me all the repair parts for free. I am satisfied, I wish the warranty was longer but I did end up purchasing an extended warranty, but the more I learn about the trailer the less I think I would need it. Oh we did have tearing in the material of the recliners, those were replaced under warranty too. We are very happy with the trailer unfortunately I shattered my heel last may and haven't been able to use it since, hopefully soon though.

Steve
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Old 02-26-2017, 08:17 PM   #10
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Thanks DavisK! We are happy and excited to be here!
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