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Old 03-19-2012, 09:39 AM   #1
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I want to share a rather unpleasant experience I had with an CR authorized service center with someone of importance at CR. I think it is important for them to know how they are being represented by their dealers. I intend to also share my story with the dealer CEO.

Does anyone know a contact email, etc. for CR other than the general email given on their website. I want to be sure it gets to someone and not lost in the round file.

Thanks.!!




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Old 03-19-2012, 09:52 AM   #2
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You need to contact Randy Mischler. In looking for his phone #, I found these in old posts. Not sure which one is a correct phone # but you can certainly try both 888 226 7496 or 855-226-7496. The numbers are very similar so one is probably wrong but you can try both.Randy is very good at getting problems resolved. Good luckto you.
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Old 03-19-2012, 10:37 AM   #3
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I would call the Crossroads main number (888.226.7496) and ask to speak to Alicia Dunafin. She is the Director of Customer Care.
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Old 03-19-2012, 12:01 PM   #4
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I actually worked with Randy to get my camper fixed properly. Had it not been for his help, it would probably still be sitting at CW. As it is, it took 12 weeks for a three day repair. I want to make sure the bosses at CR know that Randy is top notch and is representing them well and helped me work through a botched up mess their dealer created.



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Old 03-22-2012, 04:54 AM   #5
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Packman do you care to share your experince. After all word of mouth goes a long way, and everybodyhere will use a dealer for repair sooner or later. If not I completely understand.







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Old 03-25-2012, 07:56 AM   #6
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Flyone,

I do plan to share my experience. I am first waiting for final resolution of the repair (CW botched part of it) and then I am going to send letters to CR and CW and see what, if anything, they will do to make up for this cluster of a repair job. I am holding off posting any details until final resolution so I can include the whole story, including any final resolution.

Stay tuned.




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Old 03-25-2012, 08:19 AM   #7
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packman35, I will make a suggestion to you if Camping World is part of the issue. If you go to rv.net on the forum you will see a section at the top for praise and complaints about CW that the CEO Marcus Lemonis monitors. Post your experience there and he will see it. How do I know? I did that very thing yesterdayon a piss poor customer experience we are having now with a CW facility trying to get our trailer repaired and back to us in time for the Texas Rally. We were promised our trailer would have all 5 problems fixed and we could pick it up no later than 4/14 so we could leave for the rally on 4/19 and at this point we have no idea what the status is since we can get no calls answered and no VM's returned. Anyway the CEO Marcus Lemonis saw my post and responded to it and I received and email from him letting me know our issue would be resolved immediately. I am still waiting for a call back from CW but feel more confident we will have our trailer back and repaired for the rally. Go to rv.net and you will see my post under the "Dear Marcus" section at the top.
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Old 03-25-2012, 12:12 PM   #8
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Keith,
I agree with you 100% on this. Anything negative I've seen posted Mr. Lemonis has come back and said he would look into it and from all I saw he did. It is nice to know that he keeps an eye on the site and it is rewarding to know that he cares enough to respond and look into things. You would not get that froma Wall Street Firm or any of the Big Banks for sure I hope Pacman takes you up on your suggestions

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Old 03-25-2012, 10:59 PM   #9
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Jim, he told me I WOULD get a call this morning about our issue and if it was not taken care of to our satisfaction to let him know. I will be updating my post on rv.net once I have talked to someone at CW.
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Old 03-26-2012, 04:40 AM   #10
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You can use this e-mailaddressand ask them to relate it to Randy or any one else
service@crossroadsrv.com
Hope you get through.
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