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Old 09-09-2019, 12:21 PM   #1
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Cross Roads factory repair center.

Do they still have the factory repair center in Topeka Indiana? If so does anyone have the phone number? I need a slide to be worked on, and I do not want to take it to the dealer I bought it from.
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Old 09-09-2019, 12:30 PM   #2
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They don't seem to be as easy to get a hold of as in the past.
Have you tried contacting them yet?
Here is a couple places I was able to come up with. Let us know the out come.
CORPORATE

1140 W. Lake Street
Topeka, In 46571
Phone: 260-593-3850
Fax: 260-593-2088
Email: sales@crossroadsrv.com
CUSTOMER SERVICE

2425 Davis Drive
PO Box 2000
Goshen, IN 46527-2000
Phone (toll free): (866) 425-4369
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Old 09-09-2019, 04:16 PM   #3
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Since Keystone took over operations of the Crossroads line its become very difficult to get a trip to the factory. I bet a $1 they'll tell you to go through your dealer first unless it's a major item that the dealer can't handle, pretty sure you won't get into the factory for any minor stuff.
You may have better luck getting approved for a mobile tech to come to you for warranty work, most likely better quality service & more concern as to the outcome of their work.
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Old 09-09-2019, 05:00 PM   #4
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You hit the nail on the head!! They will not work on it unless it has been decided between the dealer and the factory to bring it back to the factory repair site to be worked on. The person I talked to was very nice about it, and gave me a couple of dealers by me to talk too. I told her that I would not take it to the dealer I purchased it from. I went there for a quote (20 min. and $75 later.) And they told me it would take 40+ man hours to replace the wood on the bottom of my small slide out. The quote was for $3500 +. I told them that the factory did it in 4 hours when it was new.


Thank you for your input.
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Old 09-09-2019, 05:02 PM   #5
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Thank you Lloyd for the information.
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