|
|
03-31-2013, 03:28 AM
|
#1
|
Weekend Camper
Join Date: Mar 2013
Location: Pa
Posts: 26
|
I recently purchased a sunset trail reserve fifth wheel. It has the one year factory warranty and was wondering how long it takes to recieve the care package
|
|
|
03-31-2013, 03:53 AM
|
#2
|
Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,153
|
I guess I'm not sure what a care package is?????????
When ever we purchased a new rig, our dealer threw in a few things like sewer hose, fittings, water hose, and some misalliances stuff like that. Is that what you are referring to?
|
|
|
03-31-2013, 04:01 AM
|
#3
|
Weekend Camper
Join Date: Mar 2013
Location: Pa
Posts: 26
|
|
|
|
03-31-2013, 04:11 AM
|
#4
|
Seasonal Camper
Join Date: Feb 2013
Location: United States
Posts: 285
|
I was told a couple weeks after they send in all your warranty registration and stuff but we will see.
__________________
2015 GMC Sierra 1500 Crew Cab Z71 4X4 3.42
2013 CrossRoads Sunset Trail Super Lite 250RB
|
|
|
03-31-2013, 04:17 AM
|
#5
|
Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
|
It's that whole 12 point promise thing Lloyd. You know the great deal you get instead of that second year of warranty.
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
|
|
|
03-31-2013, 04:19 AM
|
#6
|
Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,766
|
Well it has been seven months since I bought our 305SK, I haven't seen any care package yet. Are you suppose to call and tell CR that you bought a camper to get the package?
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2022 Alliance Avenue 32RLS
In God We Trust
A proud member of the one percent...Semper Fi
|
|
|
03-31-2013, 04:23 AM
|
#7
|
Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
|
Tommy, your dealer sends in all thepaperworkfor the warranty on your trailer to Crossroads. As long as they did that Crossroads should have sent you this "care package" as soon as they received it. I would think seven months after the purchase and still nothing would be a bitexcessive.
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
|
|
|
03-31-2013, 04:44 AM
|
#8
|
Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,153
|
Well it's been 5 years since we bought a new camper. Now look at all the good free stuff their giving away. -----
|
|
|
03-31-2013, 05:51 AM
|
#9
|
Full Time Camper
Join Date: Jul 2009
Location: Texas
Posts: 780
|
Didn't we send out Care packages years ago to those in need in foreign countries? "Here is your warranty information Mr/Ms Consumer. Also a timble of touch-up paint and a load of broken promises. Oh yes, finally, a can of evaporated milk".
__________________
Art and Karen
2013 Itasca Sunstar 35F, 2013 Ford C Max toad.
170 nights in 2013
132 in 2014
|
|
|
03-31-2013, 06:30 AM
|
#10
|
Family Vacation Member
Join Date: Nov 2012
Location: Edmonton, Ab
Posts: 128
|
Maybe no care package cause they don't care!
__________________
Goodnold
|
|
|
03-31-2013, 06:35 AM
|
#11
|
Full Time Camper
Join Date: Jan 2013
Location: Richland. Wa.
Posts: 624
|
Its right there printed out. If you purchase a Coach..not trailer..not 5th wheel...lol..perhaps the Easter Bunny will be dropping off a little brown package.. you need to trade up to a Motor Coach...
__________________
1998.5 Dodge 3500 4X4 Black Bart. 150k
2013 Rushmore Jefferson
2008 Raptor 299 toy hauler
Ruby & Jade. English Springer Spaniels
|
|
|
03-31-2013, 08:07 AM
|
#12
|
Seasonal Camper
Join Date: May 2006
Location: SW FL
Posts: 282
|
I would love to hear what the actual contents are of this package if/when you get it. I imagine a bunch of free samples and a small roll of TP. Nothing but a crummy commercial. My dealer gave me a box called a starter kit and to be honest the most useful thing in that box was the small roll of TP.
|
|
|
03-31-2013, 08:19 AM
|
#13
|
Full Time Camper
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
|
Well according to the warranty the "care kit" contains the items below. So has any new owner received their kit that was part of their "promise"?
<h3 style="margin: 25px 0px 15px; font-weight: normal; font-size: 20px; line-height: 20px; color: rgb51, 51, 51; text-trans: uppercase; font-family: LeagueGothicRegular, Tahoma, Verdana, Arial, sans-serif;">NGV OWNERS CARE KIT</h3>Generated by Retail Warranty Registrations, an Owners Care Kit gets mailed out to every new CrossRoads owner. The kits include items like caulk, roof sealant, soap, wax, a tire pressure gauge and other items to help maintain a healthy coach.
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
|
|
|
03-31-2013, 09:40 AM
|
#14
|
Full Time Camper
Join Date: Jun 2008
Location: Maine
Posts: 1,250
|
*crickets*
__________________
Mike
2013 Jayco Eagle 334RBTS
Crossroads Forum Lurker
|
|
|
03-31-2013, 01:39 PM
|
#15
|
Family Vacation Member
Join Date: Sep 2012
Location: Ontario Canada
Posts: 200
|
Recieved mine recentally after several phone calls, emails from CR in the mail. Sealant, wash and wax, touch up stick for interior wood, tire pressure guage, 6month check up certificate, think thats it. If you pm me, I will give you the name of the employee who finally understood what I was talking about.
I have a previous thread about this, part of the "12 point promise" promise.
.
__________________
2012 Z1 271BH
2009 F150,4.6 3V. 3.73LS,9.75"
|
|
|
03-31-2013, 01:40 PM
|
#16
|
Family Vacation Member
Join Date: Sep 2012
Location: Ontario Canada
Posts: 200
|
Oh, and no crickets, lol
__________________
2012 Z1 271BH
2009 F150,4.6 3V. 3.73LS,9.75"
|
|
|
04-01-2013, 02:54 AM
|
#17
|
Weekend Camper
Join Date: Mar 2013
Location: Pa
Posts: 26
|
Just spoke with crossroads. They said this was an idea at first then went far right and are no longer following they with it. This upsets me grately. If they have it advertised right on their web under their "12 step" program isn't this terms for false advertisement?! They should come up with something else now to satisfy their customers who have spent very good money on their products!!
|
|
|
04-01-2013, 03:01 AM
|
#18
|
Site Team
Join Date: Dec 2007
Location: WI.
Posts: 9,153
|
I would try not to get to upset over it. That little bit of c**p they were going to put in their care package didn't amount to much anyway.
Certainly don't worth any stress. Just chalk it up to the experience of doing business with CR these days.
|
|
|
04-01-2013, 03:05 AM
|
#19
|
Weekend Camper
Join Date: Mar 2013
Location: Pa
Posts: 26
|
I know it prob dont add up to much but for them to advertise something who spent almost 40k on one of their products to be sh*t on is not right. I can already this 12 point promise is a joke.
|
|
|
04-01-2013, 03:05 AM
|
#20
|
Family Vacation Member
Join Date: Sep 2012
Location: Ontario Canada
Posts: 200
|
I guess it's now a 11 point promise, one down....eleven to go.
__________________
2012 Z1 271BH
2009 F150,4.6 3V. 3.73LS,9.75"
|
|
|
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|