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Old 01-10-2017, 03:59 PM   #1
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Crossroads Non Support, here we go again

I had posted a thread earlier in the year about excessive frame flex on my 2015 Crossroads Cruiser. The unit has been in the shop since the end of the camping season while CW has been diagnosing the problem with Lippert and Crossroads. The three of them have determined that the trailer chassis was delivered to Crossroads as ordered. Crossroads failed to put in wooden supports needed to connect the chassis to the body. This resulted in lag bolts snapping off, working the nuts off due to movement and in a couple other places bending the bolts. Cost of repair, about $2500.

As you can guess from the title of this thread, Crossroads acknowledges they failed to properly build this trailer, but refuses to accept any of the cost to repair it. This is because why? The 1 year warrantee expired 6 months before the problem was found.

Let this be a warning to ANYONE thinking of buying one of their units....

I'm sure I will be posting more on this. CW is providing me with all the pictures they took while documenting the problem....
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Old 01-10-2017, 04:37 PM   #2
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Somehow I'm not surprised. I called them yesterday concerning a small stress crack developing near our front slide. I took a couple pictures, they agreed to review and call me back. Still waiting! I have called them a few times......never got any results.
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Old 01-11-2017, 08:39 AM   #3
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I just canceled my order for a new SS33SI trailer because of your post. Horrible customer support.
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Old 01-11-2017, 12:03 PM   #4
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Very sorry to hear your status on this issue. I'd repair the unit, then file thru small claims court or hire a lawyer.

Will be interested in seeing your pics and seeing their method of construction. In the past, the only wood used as structural was the blocks of wood inserted into the aluminum tubes where bolts or screws we're going to be used.
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Old 01-12-2017, 02:23 PM   #5
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From what the Service Manager described to me, those sound like the blocks of wood. Not sure of what we are going to do. If I post we take them to court that would break the rules of the forum. So we will just see. No need to hire a lawyer though. I'm married to one.
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