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Old 05-15-2013, 02:16 AM   #1
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Anyone been in contact with the CrossRoads "parts person" lately. I triedAustin Foster (afoster@crossroadsrv.com) and my e-mail was returned. He may no longer work for CrossRoads.

A message that you sent could not be delivered to one or
more of its recipients. This is a permanent error. The following address(es)
failed:&gt;&gt;&gt; </span>afoster@crossroadsrv.com
(after RCPT TO): 550 5.1.1</span>

&gt;&gt;&gt; &lt;afoster@crossroadsrv.com&gt;:
Recipient address rejected: User unknown

&gt;&gt;&gt; in relay recipient table
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Old 05-15-2013, 02:24 AM   #2
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I havedealtwith Terry Baughmantbaughman@crossroadsrv.com and had good experience.</span>

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Old 05-15-2013, 02:43 AM   #3
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Thanks - I will give him a try.
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Old 05-18-2013, 02:47 PM   #4
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Quote:
Originally Posted by Beamer5
I have¬*dealt¬*with Terry Baughman¬*tbaughman@crossroadsrv.com and had good experience.¬*
Terry is in customer service. Austin Foster is or was the Cruiser parts person.

Bob
The e-mail address you used for afoster was correct. I used it in the past when I needed to order parts for my 30SK. I would call CR and ask the operator if Foster is still there. I think that would be the fastest way to find out if he still works for CR, and if not who is the new parts guy or gal. IMHO
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Old 05-20-2013, 12:32 PM   #5
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I called for parts today and was told they no longer sell parts, I would have to go through dealer. I have ordered parts before I even ordered a Seville front decal for a freind. If CR has stooped this low then us who do our own repairs are screwed.
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Old 05-20-2013, 01:00 PM   #6
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That sucks, I do not have a dealer near me. to order parts.... I guess they are trying to run every one off and discontinue the Cruiser and other lines for their Rushmore brand

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Old 05-20-2013, 01:30 PM   #7
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Frank, I have a dealer close but you know he'll mark it up a whole bunch
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Old 05-20-2013, 02:10 PM   #8
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This is the reply I got from crossroads:
In accordance with our dealer policy Crossroads RV does not
sell to retail customers. If you need part information or to order parts
please contact your local dealer.</span>


If you send me your zip code, I
can locate some dealers for you.</span>So I contacted the dealer and they want</span>$433
plus about $30-$40 for shipping, plus tax for a wheel. I found a new wheel for $115.00 and free shipping and no tax. - same wheel manufacturer. Either CrossRoads has a big mark up on wheels or the dealer does.</span>
</span>
Edited by: NorskeNY
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Old 05-20-2013, 02:45 PM   #9
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Thank you Brent, I think I will try to order through the company and see what happens

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Old 05-20-2013, 10:09 PM   #10
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Same old story different day.Their customer service and Q/C is all but gone. I have heard they are having a big turnover in the work force and I can see why.
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Old 05-20-2013, 11:03 PM   #11
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You know it is hard to believe that some companies do not realize that their biggest asset is the people that are working for them
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Old 05-21-2013, 10:46 AM   #12
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Some do when they are gone.
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