Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-16-2014, 01:20 PM   #1
Seasonal Camper
 
sking's Avatar
 
Join Date: Aug 2010
Location: San Antonio TX
Posts: 293
Thumbs up Crossroads Warranty

Had a warranty issue, I picked up the phone and called CR. After sending pictures the part is on the way! Took all of 30 minutes
__________________
2013 Ram 2500 4x4 pulling a 2014 Zinger ZF31bh 5ver.
sking is offline   Reply With Quote
Old 01-16-2014, 01:29 PM   #2
Site Team
 
mark5w's Avatar
 
Join Date: Sep 2012
Location: PA
Posts: 4,719
Seems like they're really starting to step up. Management change must have helped.
__________________
Mark & Susan
Lehighton, Pennsylvania

'13 Cruiser Patriot 335SS - '13 Ford F150 SCREW - PullRite Superslide - Roadmaster Active Suspension
Member - "Northeast Adventures RV Rally Group" & "Mason-Dixon Bunch"
mark5w is online now   Reply With Quote
Old 01-16-2014, 05:34 PM   #3
Weekend Camper
 
azcamper's Avatar
 
Join Date: Feb 2013
Location: phoenix
Posts: 22
i had an issue with the flex guards, i emailed. 2 hours later they called and confirmed the mailing address. a few days later the parts were delivered via fedex
__________________
2012 Cruiser 345RF
2016 Ram 2500 hd 6.4 4.10 4x4
azcamper is offline   Reply With Quote
Old 01-16-2014, 06:56 PM   #4
Full Time Camper
 
anaro's Avatar
 
Join Date: Jan 2011
Location: Mebane, NC
Posts: 2,394
Glad to start to see some positives. I'm hoping they have turned things around before too much damage has been done.
__________________

2014 Chevy Silverado 3500 SRW Duramax
2011 Zinger ZT26BL-sold
2014 Sabre 34REQS

***Member of the Mason-Dixon Group***
anaro is offline   Reply With Quote
Old 01-17-2014, 07:27 AM   #5
Family Vacation Member
 
Join Date: Jul 2013
Location: Tallahassee Fl
Posts: 103
CrossRoads Warranty

Am having a few disagreements with CR warranty. My warranty rep at dealer is almost as frustrated as I am. CR warranty replies seem to be out in left field.
Could some of you advise who you have been dealing with since you seem to have had success?

Thanks
Mike
__________________
Loogie17
2007 f150 screw 5.4 v8 heavy tow pkg
2014 sst 250 rb
loogie17 is offline   Reply With Quote
Old 01-17-2014, 08:20 AM   #6
Seasonal Camper
 
hondavalk's Avatar
 
Join Date: Feb 2013
Location: ohio
Posts: 321
Lynn has been great for me
__________________
hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
hondavalk is offline   Reply With Quote
Old 01-17-2014, 09:26 AM   #7
Full Time Camper
 
harley's Avatar
 
Join Date: Aug 2012
Location: Belle River , Ontario
Posts: 1,616
Bill Hodge has been great , but don't know if he is still on same job..
__________________


It was a rainy few days at Algonquin Prov park...tarps kept us dry.
Wayne --Belle River (Windsor), Ontario
2013 Sunset Trail Reserve 25RB..
2015 White Chev Silverado 2500HD 4x4 (6.0 l gasser)
2003 Mountain Star 890SBRX Truck Camper
harley is offline   Reply With Quote
Old 01-17-2014, 09:26 AM   #8
Seasonal Camper
 
sking's Avatar
 
Join Date: Aug 2010
Location: San Antonio TX
Posts: 293
Be polite, send good pictures and VIN# and anyone there will help. Make sure your dealing with service NOT anyone else. I found dealers sometimes fail on their end providing the proper info to CR. I think those who get nitpicky and over demanding get avoided as they should.
__________________
2013 Ram 2500 4x4 pulling a 2014 Zinger ZF31bh 5ver.
sking is offline   Reply With Quote
Old 01-17-2014, 10:22 AM   #9
Full Time Camper
 
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,390
Quote:
Originally Posted by harley View Post
Bill Hodge has been great , but don't know if he is still on same job..
I beleive Bill Hodge is with Redwood now. I went through Bill for some issues I had, sorry he not with CR anymore.
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2013 Cruiser Patriot 305 SKP

In God We Trust
A proud member of the one percent...Semper Fi
sleepyT is offline   Reply With Quote
Old 01-17-2014, 10:23 AM   #10
Full Time Camper
 
BODERRVING's Avatar
 
Join Date: Feb 2013
Location: VA
Posts: 589
This lady was absolutely fabulous to work with on our warranty issue. Personally, I think you need to contact CR directly because I have been told that the dealer has to absorb some of the costs of repairs and I personally think that might distort their aggressiveness in getting your warranty work done.

Andi Miles
Service Writer
Email: amiles@crossroadsrv.com
Phone: 260-593-3850 ext 2407
1115 West Lake St.
Topeka, IN 46571

I suggest calling rather than emailing. Good luck.
__________________
Larry & Jean - Chesterfield, VA
2014 Ram 3500 4x4 dually crew cab - Black
2010 Montana 3665RE - New to us
2013 Zinger 30KB - Sold
CrossroadsRV Rally 2013 & 2014 - Northeast Crossroads Rally 2014 - Mason-Dixon Rally 2014
BODERRVING is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 04:51 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.