It could be a 13.5 but that should still be enough.
What is the temp outside?
Does it feel like enough air is blowing out the ducts? I'm assuming it's ducted.
Can you open the dump at the unit and let it just blow out there and is it cold?
Does the compressor ever cycle off or does it just keep cranking trying to cool the unit?
It could just need to be charged.
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Bert, Cathy, Kylie & Kaitlin
2014 SunsetTrail Reserve 32BH
2009 Silverado 3500HD LTZ 4X4 6.6L Duramax
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