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Old 09-25-2012, 02:09 AM   #1
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Anyone notice that the new Cruiser warranty is for 12 months? What does that say about quality and workmanship? Jayco, KZ and Open Range are still two years. One of the reasons we boughtour Cruiser was the two year warranty. Go and read the deals of the new and improved warranty. Oh, yes, you get a touch up kit. Is that worth the second year of the warranty?
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Old 09-25-2012, 02:53 AM   #2
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But Art, it is backed by the "12 Point Promise". That must be worth another years worth of warranty right?And the Rushmore is also now a 1 year warranty. We will have to see how this all plays out with the changes and cost cutting they are doing as to what the future holds for Crossroads. The two year warranty played a big role in our decision to to buy our two Crossroads units and with the quality issues they have had lately this is not going to be a good move for future customers. Edited by: Hunter11
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Old 09-25-2012, 04:32 AM   #3
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I seea hi-level executive, settingin an office,patting himself on the back for this wonderful idea.
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Old 09-25-2012, 05:10 AM   #4
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Like others have said the 2 year warranty played a big part in our decision to go with a Crossroads product.

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Old 09-25-2012, 06:23 AM   #5
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In this case I guess it paid to be an early adopter and be one of the first generation of CR buyers.













Recent posts sure don't reflect the manufacturer or products I had become accustomed to. All kinds of reports of poor quality unit construction coupled with poor customer service. Maybe it is a blessing they cut the warranty period by 50%from two years (and some of us remember being able to extend it to 3 years) to one year. It helps eliminate CR from consideration for a replacement unit. Shoot, many of remember when they actually listened to what we said and changed accordingly. Still irks me when I log in and see the scenes they chose to put with their trailers on the home web page. Doesn't reflect any camping experience I wish to be part of.



The good news for me and many of you is that we got a unit while they were still well built ... units that will last for many years. Truth be told, we all got a bargain. I do feel sorry for the current generation of buyers and for the decreased resale value of my unit as the CR name becomes coupled with mediocrity.
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Old 09-25-2012, 06:36 AM   #6
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Well said Al. And you are right about the "new" web site......
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Old 09-25-2012, 06:47 AM   #7
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I don't understand their website either. The new CF355BL is at dealers, but they don't have it listed on their own company website. Whoever is in charge of their website needs help with updating and putting their campers in "camping" pictures and not in the big city.



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Old 09-25-2012, 06:57 AM   #8
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CrossRoads Marketing here - as always, we very much appreciate your feedback!

While the prior warranty was longer, we felt it left significant gaps in coverage. Some of the main improvements are the ability to bring your unit in (free) for a 6 month check-up, and our ability to service not just what we built but what our suppliers provide so you have more seamless coverage. Our entire team truly believes this new 12-point promise is the best thing we can offer our customers.

If you bought your unit when we offered the 2 year warranty, you still get the benefits of the new 12-point promise: 1 hour work authorizations, allowing dealers to use their parts to fix issues, and the expertise of dedicated industry reps for problem resolution to name a few.

Thank you for being a CrossRoads owner. We appreciate all your support and feedback.
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Old 09-25-2012, 07:40 AM   #9
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You can say all the nice things you want a one year warrenty means the adv camper is used 2 months a year. So a one year warrenty with a little stalling by your dealer and the warrwenty is gone. Buy in Appril and don't use untill first of july we have lost 1/ 3 on our protection.
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Old 09-25-2012, 07:54 AM   #10
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One wonders why you don't at least offer the option to extend the warranty for a year for a nominal fee?
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