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Old 09-16-2010, 12:28 AM   #11
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Interesting. When I received my unit I saw it the day it was delivered prior to dealer prep. Nice and shiny but there were some items that obviously needed to be addressed. I noted them but did not discuss with my dealer. When we went through the PDI they had addressed every item I had noted, and then they pointed out the ceiling. Oops. I missed that issue, but they had already ordered a replacement. The PDI easily took 3 hours. This is an example of </span>great customer service, and this is how these trailers should be inspected and prepared for delivery.

I don't know if you pressured your dealer so you could leave on vacation thereby not allowing enough time for proper prep, but if so then you bear part of the responsibility. The dealer is in large measure wrong here. They are the second line of quality control and are paid to take care of factory oops. Clearly did not happen. If it had, then anything missing would have already been ordered prior to or immediately after the PDI.

Agreed Crossroads should not have let the unit off their premises with a bad door frame. Other issues mentioned hopefully are addressed at the factory by their quality control, but that is why the dealer is the second line of defense for the factory. I totally agree with Art. The true measure is not if there were issues, because there will always be something that needs to be addressed. The measure is whether the manufacturer and/or dealer stand behind the product. Based on my personal experience with a water line that blew while in West Virginia and the hot water heater fire, I have to say that Crossroads met or exceeded my expectations. That is priceless in my book.
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Old 09-16-2010, 02:06 AM   #12
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A lot can happen between the time a unit ships from the factory to customer delivery. Given the said issues are all items that are easily seen, they should have been corrected or at least noted to the customer prior to the owner finding them. Thus leaving the owner with the decision to either leave the unit for repair and postponing closing, or close and schedule a time after the vacation for the repairs to be complete. Surprises like this are never pleasant.

It's like a waitress or waiter blaming the kitchen for bringing fries instead of mashed potatoes.


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Old 09-16-2010, 03:10 AM   #13
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Count me as one who has had little to no issues with our camper, The one issue we had ( Very big issue but fixed in four days and went above and beyond ) is way behind us.
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Old 09-16-2010, 03:22 AM   #14
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Count me as one with very few issues with two Cruisers. Dealer should have caught or repaired most of these items and contacted factory for sofa issue before you ever saw the trailer.
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Old 09-16-2010, 05:05 AM   #15
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We have had units from a variety of vendors...Jayco, Cedar Creek, Alumascape, Carriage, Cardinal and at this point Crossroads is still at the top of my list for the product received for the dollar paid. We have had our share of things needed to be fixed on our current unit but they were all fixed to our satisfaction and without restricting our use of the unit. The Crossroads warranty is as good as it gets or at least one of the very best. The factory support is as good or better than any I've seen. If Crossroads (or any manufacturer) implemented the quality control requested here I'm afraid the price of the rig would be out of range for me. Considering the number of Crossroads products out there, only a few are mentioned on this forum because of failures. Crossroads construction is still one of the best in the industry. How many other manufacturers can you think of that have a 20-page brochure showing the construction of their products??? For those that have issue with the quality of construction of the Crossroads products, please tell us all the name of the manufacturer that has better quality control andhas less failure rate, and keep it in the same price range as the Crossroads.

The quality of the dealer howeveris a serious issue. I think in order for the manufacturer to keep the price within reason they have to somewhat rely on the dealer network to act as their final quality control. Judging from some of the posts, many owners, through no fault of their own, have really come up short.

I also would like better quality control but for the price range of this RV, this isprobably as good as we can expect.
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Old 09-16-2010, 05:35 AM   #16
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the dealer gets paid to ready a unit for delivery, a small amount, if the unit needs to be fixed it's part of the inspection process, if the deliver the unit and then it returns it's a warranty issue, much better profit for them.......old trick that car dealers use, just get i sold then fix the problem......I have had 3 crossroads 5th wheels, and a few other brands, the crossroads factory service is by far above the norm, but for the most part their dealers are loke the rest of them....not so good........
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Old 09-16-2010, 07:41 AM   #17
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Where was your dealer? They should have picked up these issues, possibly they rushed through the PDI. After touring the factory, I find it hard to believe that they would send it out like that. Could these damages have happened at the dealership!!! As for the missing parts, the dealer we purchased from removed items from our trailer for another customer and blamed it on Crossroads and it was not until we talked to one of the parts staff we found out the truth. I still think that they provide an excellent product for the money. Their after service is second to none. I would recommend Crossroads to anyone.
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Old 09-16-2010, 08:22 AM   #18
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And what if the door was damaged by the transit dirver? A lot of that sort of thing happens as they are independent contractors.



We never had to take our unit back, but then I fix anything that needs fixed.
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Old 09-17-2010, 03:33 AM   #19
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Quote:
Originally Posted by Chrisnan23
And what if the door was damaged by the transit dirver? A lot of that sort of thing happens as they are independent contractors.



We never had to take our unit back, but then I fix anything that needs fixed.


Cough , Cough Mail box
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Old 09-18-2010, 07:08 AM   #20
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Quote:
Originally Posted by gtoguy1967
Quote:
Originally Posted by Chrisnan23
And what if the door was damaged by the transit dirver? A lot of that sort of thing happens as they are independent contractors.



We never had to take our unit back, but then I fix anything that needs fixed.


Cough , Cough Mail box
I seem to recall a new mail box delivered at a factory rally....
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