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Old 09-27-2014, 03:20 PM   #1
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Cool TV won't raise / lower

We came home from a weekend out - TV worked fine when we left - got home and it wouldn't raise or lower by the remote - did work with the manual switch - tried to resync by instructions found on line but can't get the lights on the SCHWINTEK TV LIFT to go out. Do we need a new TV Lift component ?? Yes tried new batteries in the remote - hard to figure out which way they are supposed to go in!
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Old 09-27-2014, 06:37 PM   #2
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Mine quit to. Calling crossroads Monday
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Old 09-27-2014, 07:18 PM   #3
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I was trying to find assistance through Lippert (the manufacturer of the system) but they require a phone call also - they have no online support - - kills me in this day and age that these places have no online support!!
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Old 09-27-2014, 07:20 PM   #4
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But you can't yell at them on line
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Old 09-27-2014, 07:45 PM   #5
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I yell at the by sending emails to anyone and everyone I can find an email to - usually Presidents and CEO's !!! I involve EVERYBODY !!!

By the way - I like your choice for your wife's new home !!
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Old 09-27-2014, 07:51 PM   #6
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Call them. Works better they never answer emails
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Old 09-27-2014, 08:03 PM   #7
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will do that !! good luck with yours - I'll let you know if I find anything out !!
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Old 09-27-2014, 08:06 PM   #8
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Call this # 260-593-2866 about 8:15am eastern time
At 9:00am they go to the lunch wagon and after that forget it
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Old 09-27-2014, 08:25 PM   #9
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hm first time I had an issue I sent emails and we had calls from both Crossroads and our dealership the next day to resolve the issue. We might just check with our dealership first and see what they say. But thanks much for the info - will keep it handy !!
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Old 09-27-2014, 08:27 PM   #10
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Post when you get a result and then I will know how to fix mine
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