Thread Tools Search this Thread Display Modes
Old 04-02-2013, 11:45 AM   #1
Weekend Camper
C&Jcampers's Avatar
Join Date: Feb 2013
Location: Charleston SC.
Posts: 48

Thanks to all, in regards to the concern in are well being in this situation.
We have made major, positive progress with CR's.
Dealing directly with a VP, who has been in contact with us almost daily.

Since this is a sensitive personal issue between Cr's and my family, what I can share with you is that Crossroads and Lippert are working together and have identified the cause of our collaspe and are sending reps from each Company to assess the total damage and are working towards a suitable solution to our situation.

Both companies have inspected their inventory and are taking measures to insurethat this was an isolated incident.

Sincerely, Jim
Yoda (the cat)
2013 Rushmore Washington
2009 GMC Sierra SLT Dually
C&Jcampers is offline   Reply With Quote
Old 04-02-2013, 11:48 AM   #2
Full Time Camper
Hunter11's Avatar
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
Great news Jim. It took them longer then it should have to respond but at least you are getting some movement towards a resolution to make you a happy owner. Keep us informed as much as you can.
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
Hunter11 is offline   Reply With Quote
Old 04-02-2013, 11:51 AM   #3
Full Time Camper
anaro's Avatar
Join Date: Jan 2011
Location: Mebane, NC
Posts: 2,394
I'm really happy to hear that both companies are stepping up to do right by this horrible mishap. thank you for the update.

2014 Chevy Silverado 3500 SRW Duramax
2011 Zinger ZT26BL-sold
2014 Sabre 34REQS

***Member of the Mason-Dixon Group***
anaro is offline   Reply With Quote
Old 04-02-2013, 01:11 PM   #4
Full Time Camper
tator447's Avatar
Join Date: Nov 2011
Location: WI
Posts: 896
Send a message via MSN to tator447

Jim, glad that things are working a new owner I have been following this closely. I have determined that the more clearly and respectfully you handle your request...the more clearly and respectfully your request is handled.

Thanks again Jim,

Jim & Linda Tator
Watertown, WI
2013 Crusier CF34SS GMC 3500 8.1L Dually
154 nights in 2013 - 4,370 miles
178 nights in 2014 - 5,082 miles
365 nights in 2015 - 6,040 miles
tator447 is offline   Reply With Quote
Old 04-02-2013, 02:45 PM   #5
Seasonal Camper
BDLuke's Avatar
Join Date: May 2006
Location: SW FL
Posts: 282
I can understand the desire not to air the entire episode blow by blow. We're hoping that both companies do their best to make sureyou are satisfied with the end result.
2006 CF30QB
2006 GMC Sierra 3500 4WD CC SRW SLT Duramax/Allison
BDLuke is offline   Reply With Quote
Old 04-02-2013, 11:54 PM   #6
Site Team
Join Date: Dec 2007
Location: WI.
Posts: 7,634
I truly, truly hope you get this resolved to your satisfaction. Plus I hope no one has brow beat you into submission or threatened you about talking on the forum about the problem, and last but not least---I hope you have talked with an attorney.
Best of wishes your way.

2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Old 04-03-2013, 03:51 AM   #7
Full Time Camper
coastn's Avatar
Join Date: Dec 2007
Location: Breckenridge,CO
Posts: 874


Your comment about an attorney makes me think of a Denver lawyer whose TV ad says: "If your insurance company tells you you don't need to talk to an need to talk to an attorney".

Breckenridge, CO
'08 ST30BH Traded
'15 Canyon Trail 31FBHS 5er
'16 Fox Mountain 235 RLS 5er
'14 RAM 2500 4X4 CTD
coastn is offline   Reply With Quote
Old 04-03-2013, 04:29 AM   #8
Full Time Camper
mike06081969's Avatar
Join Date: Feb 2013
Location: Tennessee
Posts: 581
I am usually totally against using the legal system, but in this case it would seem to me that anything less than a full refund or a brand new replacement RV would warrant contacting an attorney. He shouldn't have to live with a damaged RV because of a quality problem.

It sounds like CR is trying to make him happy, so hopefully it is resolved without having to resort to any action outside of CR.
Mike in Tennessee
2007 Cruiser 30QB
2008 Ford F250 Lariat 4x4 6.4 Powerstroke
Valley 16K slider
Ride-Rite air bags
mike06081969 is offline   Reply With Quote
Old 04-03-2013, 08:49 AM   #9
Full Time Camper
NorskeNY's Avatar
Join Date: Oct 2011
Location: Upstate NY
Posts: 874

Good to hear that they are listening to you and trying to resolve the issue - the true test - how soon you get your rig back and ready to use.

You like many of us do not live close to the factory so we are at the mercy of the local RV dealer to address design or construction related issues. The CW dealer had our unit for 4 out of 8 months of the camping season last year - all related to construction and design related issues.

Edited by: NorskeNY
Bob and Pat

2012 Cruiser Patriot CF335SS.

2011 Silverado 3500HD LTZ CCLB Duramax SRW 4X4
NorskeNY is offline   Reply With Quote
Old 04-03-2013, 08:51 AM   #10
Full Time Camper
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,397
Jim -- I agree with Lloyd, if nothing else you should retain an attorney just to make sure all parties involved live up to giving you the high quality product you were promised when you bought your Rushmore!!!
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2013 Cruiser Patriot 305 SKP

In God We Trust
A proud member of the one percent...Semper Fi
sleepyT is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.

All times are GMT -6. The time now is 02:07 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.