Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-02-2013, 12:45 PM   #1
Weekend Camper
 
C&Jcampers's Avatar
 
Join Date: Feb 2013
Location: Charleston SC.
Posts: 48


Thanks to all, in regards to the concern in are well being in this situation.
We have made major, positive progress with CR's.
Dealing directly with a VP, who has been in contact with us almost daily.

Since this is a sensitive personal issue between Cr's and my family, what I can share with you is that Crossroads and Lippert are working together and have identified the cause of our collaspe and are sending reps from each Company to assess the total damage and are working towards a suitable solution to our situation.

Both companies have inspected their inventory and are taking measures to insurethat this was an isolated incident.


Sincerely, Jim
__________________
Jim&Cathy
Yoda (the cat)
2013 Rushmore Washington
2009 GMC Sierra SLT Dually
C&Jcampers is offline   Reply With Quote
Old 04-02-2013, 12:48 PM   #2
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
Great news Jim. It took them longer then it should have to respond but at least you are getting some movement towards a resolution to make you a happy owner. Keep us informed as much as you can.
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
Hunter11 is offline   Reply With Quote
Old 04-02-2013, 12:51 PM   #3
Full Time Camper
 
anaro's Avatar
 
Join Date: Jan 2011
Location: Mebane, NC
Posts: 2,394
I'm really happy to hear that both companies are stepping up to do right by this horrible mishap. thank you for the update.
__________________

2014 Chevy Silverado 3500 SRW Duramax
2011 Zinger ZT26BL-sold
2014 Sabre 34REQS

***Member of the Mason-Dixon Group***
anaro is offline   Reply With Quote
Old 04-02-2013, 02:11 PM   #4
Full Time Camper
 
tator447's Avatar
 
Join Date: Nov 2011
Location: WI
Posts: 896
Send a message via MSN to tator447


Jim, glad that things are working out...as a new owner I have been following this closely. I have determined that the more clearly and respectfully you handle your request...the more clearly and respectfully your request is handled.

Thanks again Jim,
Jim
__________________

Jim & Linda Tator
Watertown, WI
2013 Crusier CF34SS GMC 3500 8.1L Dually
154 nights in 2013 - 4,370 miles
178 nights in 2014 - 5,082 miles
365 nights in 2015 - 6,040 miles
tator447 is offline   Reply With Quote
Old 04-02-2013, 03:45 PM   #5
Seasonal Camper
 
BDLuke's Avatar
 
Join Date: May 2006
Location: SW FL
Posts: 282
I can understand the desire not to air the entire episode blow by blow. We're hoping that both companies do their best to make sureyou are satisfied with the end result.
__________________
Bob
2006 CF30QB
2006 GMC Sierra 3500 4WD CC SRW SLT Duramax/Allison
http://i98.photobucket.com/albums/l2...ckcropped2.jpg
BDLuke is offline   Reply With Quote
Old 04-03-2013, 12:54 AM   #6
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 7,677
Jim:
I truly, truly hope you get this resolved to your satisfaction. Plus I hope no one has brow beat you into submission or threatened you about talking on the forum about the problem, and last but not least---I hope you have talked with an attorney.
Best of wishes your way.


__________________
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Old 04-03-2013, 04:51 AM   #7
Full Time Camper
 
coastn's Avatar
 
Join Date: Dec 2007
Location: Breckenridge,CO
Posts: 878


Lloyd-

Your comment about an attorney makes me think of a Denver lawyer whose TV ad says: "If your insurance company tells you you don't need to talk to an attorney....you need to talk to an attorney".
__________________
CAMPGROUND "DRIVEWAY"

Breckenridge, CO
'08 ST30BH Traded
'15 Canyon Trail 31FBHS 5er
'16 Fox Mountain 235 RLS 5er
'14 RAM 2500 4X4 CTD
coastn is offline   Reply With Quote
Old 04-03-2013, 05:29 AM   #8
Full Time Camper
 
mike06081969's Avatar
 
Join Date: Feb 2013
Location: Tennessee
Posts: 581
I am usually totally against using the legal system, but in this case it would seem to me that anything less than a full refund or a brand new replacement RV would warrant contacting an attorney. He shouldn't have to live with a damaged RV because of a quality problem.



It sounds like CR is trying to make him happy, so hopefully it is resolved without having to resort to any action outside of CR.
__________________
Mike in Tennessee
2007 Cruiser 30QB
2008 Ford F250 Lariat 4x4 6.4 Powerstroke
Valley 16K slider
Ride-Rite air bags
mike06081969 is offline   Reply With Quote
Old 04-03-2013, 09:49 AM   #9
Full Time Camper
 
NorskeNY's Avatar
 
Join Date: Oct 2011
Location: Upstate NY
Posts: 874



Good to hear that they are listening to you and trying to resolve the issue - the true test - how soon you get your rig back and ready to use.

You like many of us do not live close to the factory so we are at the mercy of the local RV dealer to address design or construction related issues. The CW dealer had our unit for 4 out of 8 months of the camping season last year - all related to construction and design related issues.




Edited by: NorskeNY
__________________
Bob and Pat

2012 Cruiser Patriot CF335SS.

2011 Silverado 3500HD LTZ CCLB Duramax SRW 4X4

http://i1193.photobucket.com/albums/...ailerKeuka.jpg
NorskeNY is offline   Reply With Quote
Old 04-03-2013, 09:51 AM   #10
Full Time Camper
 
Join Date: Apr 2011
Location: Pennsylvania
Posts: 2,399
Jim -- I agree with Lloyd, if nothing else you should retain an attorney just to make sure all parties involved live up to giving you the high quality product you were promised when you bought your Rushmore!!!
__________________
Rosie & Tommy
Coatesville Pa.
2017 Ford F350 Lariat Power Stoke DW
2013 Cruiser Patriot 305 SKP

In God We Trust
A proud member of the one percent...Semper Fi
sleepyT is offline   Reply With Quote
Old 04-03-2013, 01:56 PM   #11
Full Time Camper
 
Ramn4ver's Avatar
 
Join Date: Jan 2013
Location: Richland. Wa.
Posts: 577
Not being funny. They should just ship a new one to you.
__________________
1998.5 Dodge 3500 4X4 Black Bart. 150k
2013 Rushmore Jefferson
2008 Raptor 299 toy hauler
Ruby & Jade. English Springer Spaniels
Ramn4ver is offline   Reply With Quote
Old 04-03-2013, 02:10 PM   #12
Full Time Camper
 
Join Date: Oct 2011
Location: Mn
Posts: 545

May be the new one's are all bad too. Nothing to ship!


Edited by: LeBo
__________________
Lee & Jane and Black Lab Zoey
2008 Ford F250 CC Lariat 6.8L
2011 Crossroads Cruiser 31RK
Faribault MN
LeBo is offline   Reply With Quote
Old 04-03-2013, 02:11 PM   #13
Full Time Camper
 
mike06081969's Avatar
 
Join Date: Feb 2013
Location: Tennessee
Posts: 581

Quote:
Originally Posted by Ramn4ver
Not being funny. They should just ship a new one to you.

I agree with this.
__________________
Mike in Tennessee
2007 Cruiser 30QB
2008 Ford F250 Lariat 4x4 6.4 Powerstroke
Valley 16K slider
Ride-Rite air bags
mike06081969 is offline   Reply With Quote
Old 04-03-2013, 02:14 PM   #14
Full Time Camper
 
Ramn4ver's Avatar
 
Join Date: Jan 2013
Location: Richland. Wa.
Posts: 577
Took me 6 weeks to resolve my microwave issue. After I fixed it myself. They cut me a check... good luck..
__________________
1998.5 Dodge 3500 4X4 Black Bart. 150k
2013 Rushmore Jefferson
2008 Raptor 299 toy hauler
Ruby & Jade. English Springer Spaniels
Ramn4ver is offline   Reply With Quote
Old 04-08-2013, 09:17 AM   #15
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 7,677
Has anything been resolved, or has this become a dead thread??????????
Sure would be nice to hear something after all the hullabaloo that was stirred up.
__________________
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Old 04-08-2013, 11:22 PM   #16
Full Time Camper
 
artgpo's Avatar
 
Join Date: Jul 2009
Location: Texas
Posts: 780

Quote:
Originally Posted by Old Farmer
Has anything been resolved, or has this become a dead thread??????????
Sure would be nice to hear something after all the hullabaloo that was stirred up.

x2
__________________


Art and Karen
2013 Itasca Sunstar 35F, 2013 Ford C Max toad.
170 nights in 2013
132 in 2014
artgpo is offline   Reply With Quote
Old 04-09-2013, 12:38 AM   #17
Weekend Camper
 
C&Jcampers's Avatar
 
Join Date: Feb 2013
Location: Charleston SC.
Posts: 48


SORRY!!!!!!!!!, for all of the HULLABALOO!!! there Old Farmer.

But when My wife or I, or possibly someone elsecould have been injured or Killed by this rig collasping at any moment in the past 6 weeks, I believed it was nessessary to alert our fellow campers of a possible danger.

To answer the first pertinent part of your question, there has been some progress in this matter.
As I stated before, reps from CR, & Lippert will arrive tomorrow to figure out why the landing gear collasped.

When, a final determination of the collapse has been determined by the experts, I will post same.
__________________
Jim&Cathy
Yoda (the cat)
2013 Rushmore Washington
2009 GMC Sierra SLT Dually
C&Jcampers is offline   Reply With Quote
Old 04-09-2013, 01:02 AM   #18
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 7,677
C&Jcampers:
No need to get your tail in the ringer over my post. You are the one that started the thread, and for a very good reason. I'm sure everyone was thankful for the alert. With that said, after numerous posts coming one after the other, then all of a sudden nothing, myself and some others have wondered what happened to you and what progress was being made on the situation.
I just hope it all turns out in your best interests and I'm sure everyone else feels the same way.

__________________
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Old 04-09-2013, 01:21 AM   #19
Family Vacation Member
 
Join Date: Feb 2013
Location: GA
Posts: 159


Very interested in this matter! We will be picking up our new Lincoln in 5-6 weeks. Hoping they will do right by youas well asthe rest of you having difficulties with their products. After all, these are our homes!! (For many of us.) They need to go above and beyondyour expectations! Thank you for keeping us informed!
RJHewitt is offline   Reply With Quote
Old 04-24-2013, 07:41 AM   #20
Site Team
 
Join Date: Dec 2007
Location: WI.
Posts: 7,677
I guess I must be the only one that is curious. So I will stir the pot again.
Has anybody heard any more from the op about this issue?


__________________
2008 Cruiser CF26RK
2013 Ford Eco-Boost
Heavy duty payload - Max tow
Lloyd is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 02:31 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×