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Old 04-30-2013, 08:09 AM   #1
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I was using a "Flush King" last fall to rinse the black water tank. This was the first time I had done it this way. Previously I had ran a hose into the RV and put water directly down the throat of the toilet. While filling the tank with the Flush King, the tank ruptured and water was gushing from the underbelly. I called Crossroads since it was still under warranty and told them what had happened. I had other commitments which prevented me from being able to take it in that fall and asked them if it would be a problem taking it in this spring. They indicated that, since they were aware of the problem, taking it in this spring should be OK. Michigan had one of the worst spring seasons on record and I couldn't even get the 5er out of my driveway until recently. Now they are hedging on honoring the warranty since I'm one month past the 2 year period, even though I let them know about the problem last fall. Is there someone at the factory who might give me a better answer than "we might cover the cost of the tank, but the labor would be at your expense."

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Gary Harkins
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Old 04-30-2013, 08:32 AM   #2
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Gary, we had to have all but three decals on our trailer replaced under the 2 year warranty. About a month after our warranty was up I noticed the other three had begun to fade and crack. I called Crossroads and told them this was the same issue as with the other decals they had replaced and I was told you are 30 days past your warranty go pound sand. I wish you better luck than we had with them at the time. They seem to be hedging on a lot of warranty work now. Wonder why.......
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Old 04-30-2013, 08:43 AM   #3
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I heard that the "family owned company" that they used to be has been bought out by a corporation and they have lost all of their ability to make decisions like this. The way they used to be would have kept me a loyal customer. Now, when I am looking to upgrade, I guess I'll be playing the field. Too bad, they WERE a great company to do business with!!!

Gary
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Old 04-30-2013, 09:32 AM   #4
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Yes Gary the times have changed from the Crossroads some of us use to know and support to one that has the bottom line as a business model. We had great support with our unit through all the issues we had during the two year warranty period, we would have been SOL with the new one year warranty.
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Old 04-30-2013, 09:38 AM   #5
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Gary, sorry to hear of your problems. Just a question. Doesnt your 305skp have a built in tank rinser? Just curious why you were using a Flush King to back flush the tank. In any case, even overfiling the tank I would have thought the vent would have relieved the presssure and prevented damage to the tank. Wonder if something else was a problem. Hope Crossroads comes thru for you.
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Old 04-30-2013, 10:11 AM   #6
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do you have anything in writing or email from them indicating thy would cover it in the spring? That might be your only recourse.
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Old 04-30-2013, 10:18 AM   #7
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Mine was built before they started putting in the built-in rinsers. My personal opinion is that the company neglected to connect the vent pipe. If that is the case, and they still refuse to fix it at their expense, they will find themselves in court. I don't even care how much it costs, I'll do it just to make their lives miserable.

Lesson: Don't screw with a retired guy who has nothing but time!!!

Gary
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Old 04-30-2013, 10:19 AM   #8
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anaro:

Unfortunately I took them at their word.

Gary
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Old 04-30-2013, 10:27 AM   #9
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[Don't screw with a retired guy who has nothing but time!!!]</span>
</span>
Gary, I look forward to being that way soon!</span>
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Old 04-30-2013, 10:32 AM   #10
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It's a shame you can't take businessmen at their word any more. Used to, a man's word was his bond.
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