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Old 11-07-2014, 07:19 AM   #1
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Warranty/Repair Process Time?

I know there are alot of threads on here about warranty work. I'm just curious the time from drop-off to final-repair for most. I had a list for CW, nothing huge about 10 small things plus rear jacks and no heat in bunkhouse vents. I dropped it off about 4 weeks ago and it's due to be finished next week. Seems they look at it, submit to CrossRoads for 'warranty approval' order parts, receive parts. Submit next item to CrossRoads for 'warranty approval' order parts receive and then schedule for a tech to look at it. Now granted it's been winterized and there is no rush except to get it put away for the winter and not sitting outside. If this were June/July I'd be screaming.. 5 weeks for a 10 item list?

This is my first CR product, owned Jayco's before and their warranty / repair process was normally a week tops for turn around from my local Jayco dealer.
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Old 11-07-2014, 10:00 AM   #2
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The local dealers in the dfw area typically have boards in the service departments that say something like:

"If you drop your rv off today, 11-01-14, it will be ready 12-15-14"

So it's not JUST crossroads, but I'm sure they are in the mix somewhere...

many, MANY techs got out of the business during the downturn and the baby boomers are swamping them with work !!!
(And then there's the added pressure of poor mfg quality control )
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Old 11-07-2014, 10:17 AM   #3
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Mike...I had the same slow warranty process with CW. I ended up picking up the parts at CW and doing the repair work myself. I am also have Crossroads send me a replacement double flex wire guard also install. Thank goodness my camper has had only minor issues that I can fix myself. The "profit" star should look into improving his own stores.
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Old 11-07-2014, 07:43 PM   #4
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Lol I bought a new Rushmore in march
Iam still waiting for parts ordered April 1
I think they are hoping the warranty is up before I get my parts
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Old 11-07-2014, 10:52 PM   #5
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I'm going to sound like a broken record. I blame the dealership most of the time. My dealer is busy and when I have had my small issues fixed, Crossroads has approved them quick. It's the dealer that can be slow. Especially when more than one tech needs to work on it.
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Old 11-07-2014, 11:15 PM   #6
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When you buy a new trailer, I think the expectation should be that it's new. Free of mistakes, poor workmanship, negligence, or whatever.

I believe our expectation should be to drive it off the lot and go camping.

I also believe if it has to sit for a month or two, due to Crossroads, not their dealers, for the mistakes originally made, those customers need to be rebated in some form or another for their inconvienence.

If warranty work requires more then a week to fix, the Mfg needs to step in to quickly resolve.

There's no excuse for these kinds of delays.
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Old 11-08-2014, 07:33 AM   #7
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I agree that the delays from the dealers can be extremely frustrating. I'm of the opinion that the "waiting on a response from the manufacturer" excuse dealers use is nothing more than they are overbooked and trying to put you off until they can get to you.
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