Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-14-2013, 07:52 AM   #1
Seasonal Camper
 
lenny's Avatar
 
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
Looking to discuss an issue I have, is Randy Mishler still the best bet to get it resolved? I left him a voicemail but have not heard back yet.
__________________
Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)

SOB 5er
lenny is offline   Reply With Quote
Old 08-14-2013, 09:05 AM   #2
Full Time Camper
 
socoguy's Avatar
 
Join Date: Aug 2010
Location: , RI
Posts: 1,164
I do not believe anyone has been able to contact Randy in quite some time. I have seen other posts in that regard. Others who have more recent CR contacts should reply.
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
socoguy is offline   Reply With Quote
Old 08-14-2013, 09:43 AM   #3
Pnr
Family Vacation Member
 
Join Date: Feb 2012
Location: Oklahoma
Posts: 131
Call crossroads ask for customer service, then ask for Lynn . He has treated me right recently. On a big issue.
__________________
2001 GMC HD 2500 8.1 liter Allison Trans
Hensley Arrow
Sunset Trails 30 RE

Pnr is offline   Reply With Quote
Old 08-14-2013, 09:50 AM   #4
Family Vacation Member
 
Hummer's Avatar
 
Join Date: Nov 2011
Location: Peace River, AB
Posts: 144


Looked back in some posts and found one from "tator447". He stated he phoned Bill Hodge and received great results. Hope your issue gets resolved.
__________________
Albert (Driver)and Theresa (picture taker) Willow the morkie

2010 Seville 35CK

2011 Dodge 3500 D.D.MCAB

http://i900.photobucket.com/albums/a...r/photo2-2.jpg
Hummer is offline   Reply With Quote
Old 08-14-2013, 11:22 AM   #5
Seasonal Camper
 
hondavalk's Avatar
 
Join Date: Feb 2013
Location: ohio
Posts: 331
Bill or Terry should be able to help you out. Calling seems to work better than emails. JMO. Terry resolved my issue.
__________________
hondavalk
2008 Tundra 5.7L
2013 ST29SS
Reese DC
hondavalk is offline   Reply With Quote
Old 08-14-2013, 11:59 AM   #6
Full Time Camper
 
Join Date: Jun 2011
Posts: 1,012
Last time I e-mailed Bill Hodge was gone. Lynn contacted me and I was well pleased.
__________________
Clif and Millie
Ozzie (half a dog tall & 2 dogs long)
Mabank, TX
2009 Ford Lariat F350 SRW CC Diesel
2013 Cruiser CF305SK Patriot Edition
avvidclif is offline   Reply With Quote
Old 08-14-2013, 12:02 PM   #7
Family Vacation Member
 
hippy45's Avatar
 
Join Date: Sep 2012
Location: Ontario Canada
Posts: 200
Bill Hodge was great with me too. Got a malfunctioning radio upgraded, and some other minor issues repaired, no questions asked at the rally. Very impressed with customer service from him.
__________________
2012 Z1 271BH
2009 F150,4.6 3V. 3.73LS,9.75"
hippy45 is offline   Reply With Quote
Old 08-14-2013, 02:40 PM   #8
Seasonal Camper
 
lenny's Avatar
 
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
OK, I will call again tomorrow and see what I can get accomplished. Thanks!
__________________
Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)

SOB 5er
lenny is offline   Reply With Quote
Old 08-15-2013, 04:27 AM   #9
Seasonal Camper
 
lenny's Avatar
 
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
Well, Crossroads was very happy to forward me to Lippert. So no luck so far.
__________________
Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)

SOB 5er
lenny is offline   Reply With Quote
Old 08-15-2013, 04:43 AM   #10
Seasonal Camper
 
lenny's Avatar
 
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
Lippert would like to send me back to Crossroads. I can see where this is going.
__________________
Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)

SOB 5er
lenny is offline   Reply With Quote
Old 08-15-2013, 05:50 AM   #11
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
Lenny, the last I heard Randy had been moved to a more hands off position that does not have him answering phones and talking to customers like he use to. That is a shame but one of the decisions the new management made.



It looks like you are on the Crossroads/Lippert merry-go-round. They will both use the excuse you are out of warranty and on your own.
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
Hunter11 is offline   Reply With Quote
Old 08-15-2013, 06:41 AM   #12
Pnr
Family Vacation Member
 
Join Date: Feb 2012
Location: Oklahoma
Posts: 131
I have never saw any lippert components that I felt were of any quality.
__________________
2001 GMC HD 2500 8.1 liter Allison Trans
Hensley Arrow
Sunset Trails 30 RE

Pnr is offline   Reply With Quote
Old 08-15-2013, 08:35 AM   #13
Family Vacation Member
 
Triker's Avatar
 
Join Date: Feb 2011
Location: Albertville, AL
Posts: 101


What seems to be the issue with your Seville, if you don't mind me asking?
__________________

Jim & Linda with Candy Bar and Misty
'06 Chev 3500 DuraMax w/Banks
'10 Seville
'09 GL1800 Hannigan Trike
GSCM USN(Ret)
ALR,PGR,VFW 3788, AL460
Triker is offline   Reply With Quote
Old 08-15-2013, 11:04 AM   #14
Seasonal Camper
 
lenny's Avatar
 
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317

Well, when unhooked the pinbox hangs like this:



And when I hook up to the truck, it sits like this:



Broken frame in the front end. So, our camping season has been effectively ended. We had 3 more trips planned, but obviously are not going anywhere now.
Edited by: lenny
__________________
Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)

SOB 5er
lenny is offline   Reply With Quote
Old 08-15-2013, 11:17 AM   #15
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
Wow, you can see by the front set of bolts how much it is flexing.
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
Hunter11 is offline   Reply With Quote
Old 08-15-2013, 12:01 PM   #16
Seasonal Camper
 
lenny's Avatar
 
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
Yeah, not good. And of course, this is not a good time of year to get a major repair done. Everybody is backed up.
__________________
Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)

SOB 5er
lenny is offline   Reply With Quote
Old 08-15-2013, 12:10 PM   #17
Full Time Camper
 
Hunter11's Avatar
 
Join Date: Oct 2004
Location: Central Texas
Posts: 2,510
Boyd, I really hope Crossroads or Lippert steps up to the plate and helps you out with this but by your earlier post about both of them pointing the finger at the other it doesn't appear they will. Plus Crossroads has some internal issues going on right now so I would imagine they are all on edge. Please keep us informed as to how this all plays out, and good luck.
__________________
17 Chevy 3500 DRW 4X4
16 Mobile Suites 36RSSB4
2 Mini Dachshunds
Hunter11 is offline   Reply With Quote
Old 08-15-2013, 12:18 PM   #18
Seasonal Camper
 
lenny's Avatar
 
Join Date: Jan 2009
Location: Whitecourt, AB
Posts: 317
I certainly will keep everyone informed. Right now I am waiting for the service manager at the dealer we purchased from to return from holidays. I will call him Monday and go from there. Obviously how this plays out will play a large role in determining what brand we go with next.
__________________
Ellen - Navigator
Boyd - Driver
09 Crossroads Seville VF35CK (Gone)

SOB 5er
lenny is offline   Reply With Quote
Old 08-16-2013, 02:03 AM   #19
Weekend Camper
 
nrausa's Avatar
 
Join Date: Jun 2010
Location: East Central IN
Posts: 81


Call Andi Miles at 260-593-2866. She is the front person for warranty matters.

Stan
__________________
Stan and Marg

1994 GMC SLE EC PU DRW 454 4:10 Posi

Hensley BD3 Prodigy

Trailair rotoflex pinbox and equaflex with wet bolts

2010 Cruiser CTX CF26RKX

Semper Fidelis '53-'61
nrausa is offline   Reply With Quote
Old 08-16-2013, 07:14 AM   #20
Full Time Camper
 
socoguy's Avatar
 
Join Date: Aug 2010
Location: , RI
Posts: 1,164

Quote:
Originally Posted by nrausa

Call Andi Miles at 260-593-2866. She is the front person for warranty matters.

Stan
X2 Had great support from Andie Miles, October 2012. So many changes at CR hope she is still available.
__________________
Al Laura (Lily & Breeze Portie Girls)
2011 F250 6.7 PS Tuxedo Black 4x4
11 305SKP- TPMS- RideRite air bags
Reese 16K Slider Wet Bolts
socoguy is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Crossroads RV or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 08:38 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×