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Old 02-22-2014, 12:21 AM   #1
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I had an electrical problem that was solved by an electrician that came to the C.G and found a bad wire connection in the water heater,2 wires were connected with a plastic cap that melted and created a shortage .
I took pictures of the bad connection and send it to CR just to make aware and asked them to improve it in the next models (I am way out of warranty) .
At my surprise they asked for the invoice and payed me back....


This is called GOOD SERVICE.
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Old 02-23-2014, 02:42 PM   #2
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Wiring Problem with Water Heater

Dan&Shula, Hi there from the great white north, do you any photo's on the location on wiring problem.
Thanks
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Old 02-23-2014, 03:06 PM   #3
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Dan&Shula, Hi there from the great white north, do you any photo's on the location on wiring problem.
Thanks
Hi Lebo,
I do not have pictures of the location,but it was behind the hot water tank.
It is my understanding that this was the "normal" wiring connection in the CR industry , I do hope they are using a much better and safe method by now.
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Old 02-23-2014, 03:25 PM   #4
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Do you think the wire nut came loose and arching caused the melted wires
?
Thanks
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Old 02-23-2014, 03:30 PM   #5
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Quote:
Originally Posted by danyshula View Post
Hi Lebo,
I do not have pictures of the location,but it was behind the hot water tank.
It is my understanding that this was the "normal" wiring connection in the CR industry , I do hope they are using a much better and safe method by now.
I'm pretty sure mine is wire-nutted. I need to check it out. Thanks.
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Old 02-23-2014, 03:36 PM   #6
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Do you think the wire nut came loose and arching caused the melted wires
?
Thanks
That is exactly what the electrician said, it is better to use a different wire connection one that has small bolts holding each wire in the right spot.
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Old 02-23-2014, 04:21 PM   #7
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in my opinion , go into where your water heater is and check the connections , mine had a ton of electrical tape . I neatened that mess up and re checked the connections.
sure helps having an electrician in the family . I was ok ,but could have been done a bit more professionally at the factory. .
Wondering if they have licensed electricians doing the final hook ups or just the same guy that over torques the shower sky lites??
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Old 02-24-2014, 07:10 AM   #8
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Someone care to give me some info on the OP's question? I didn't see anything in particular being referenced so I'm not sure what problem they are referring to.

I had my hot water heater quit working one day for no good reason that I could figure.

Of course, the beginning of a weekend, at night, 300km's from my dealer. I was just as happy to do the work myself, but getting the parts proved difficult.

Started out by finding that my electric was not working.
Light at the panel was on, so the supply from the panel was good as far as that was concerned.
Next I tried the gas, but nothing happened. No lighting, no gas valve.
Tested the logic board on the front of the heater, and it was dead.
Power appeared to be getting to the board from the wire harness.
Replaced the board, and I got gas working, but still no electric, so it was time to remove the access panel form the inside of the TT.
Checked the wiring for the element, and had 1 burnt wire that had melted at the relay that supplies the 110v in to the element. No idea why that had happened, didn't appear to be any signs of arcing. Maybe the relay shorted internally or something.
Anyhoo, after turning off the breaker, using an extendable mirror, a mental picture and some patience, I replaced the wire and the relay, and it's been fine since.

Got all of the parts through warranty. Atwood was quite helpful in the diagnosis. I just got them on the phone and had them reaffirm my findings before replacing the logic board, and then when replacing the wire/relay.
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Old 02-24-2014, 08:46 AM   #9
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wikdlso:
If you go over here-http://www.crossroadsowners.com/forums/showthread.php?t=7532

to post #15 you will find the post that started this discussion.
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Old 02-25-2014, 07:27 AM   #10
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wikdlso:
If you go over here-http://www.crossroadsowners.com/forums/showthread.php?t=7532

to post #15 you will find the post that started this discussion.
Ahh, gotcha.

Thx!
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