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Old 07-01-2013, 12:13 PM   #11
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Congratulations on your new rig, James! I see that you are from Rogersville, TN. I spent a few days there the first part of June. It is a beautiful town. A colleague and I were there visiting the John SevierPower Plant that recently closed. We are in the planning stages of closing another coal plant and wanted to see what we could learn from them. We ate supper one night at the Route 66 Steak House and Pub. The old man that owns it was an interesting old guy. Anyway, hope you have many happy nights of camping.
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Old 07-01-2013, 12:55 PM   #12
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congrats on the new rig. As stated above many more unhappy owners post than happy owners. that said there have been problems recently so document everything, don't hand over any money or take any kind of possession until everything works to your satisfaction. if it opens, closes, turns on or off, moves etc, you want it shown to you and then you return the demo. preferably do all of this on video. even have them show you winterization/de winterization processes.once satisfied and the rig is in your possession, keep a detailed record of any and all issues to include problem, date occurred, date dealer notified, date dropped off for repairs, any communication w/ dealer or crossroads and date it was returned to you repaired. this sounds exhaustive but is a necessary evil in today's crossroads. That said there have been some recent stories of crossroads stepping up to the plate and making things right outside of the warranty period. Good luck to you, have a safe trip and may your new 5er bring you many more happy camping trips.Edited by: anaro
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Old 07-01-2013, 01:37 PM   #13
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Happy camping with your new 5er we have a 2012 Rushmore and have slide out toppers on all 4 slides good luck and everybody has told you about everything we have a couple of little problems but were taken care of by cr and dealer Jim&Carol
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Old 07-01-2013, 01:47 PM   #14
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Hey Mike, If you are ever in Rogersville again give me a holler. One of my friends use to work for John Sevier power plant. He left there and went to Oak ridge for a while then he transferred to the TVA facility in Chattanooga. Now he is back in Rogersville working at TRW with me. You might know him, his name is Greg Williams. By the way, your choice of restaurants is not really consider a top choice in this town. I will be traveling to RV and Boats in Rockwood, Tn to pick up my unit Friday,






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Old 07-01-2013, 01:53 PM   #15
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Quote:
Originally Posted by anaro
congrats on the new rig. As stated above many more unhappy owners post than happy owners. that said there have been problems recently so document everything, don't hand over any money or take any kind of possession until everything works to your satisfaction. if it opens, closes, turns on or off, moves etc, you want it shown to you and then you return the demo. preferably do all of this on video. even have them show you winterization/de winterization processes.once satisfied and the rig is in your possession, keep a detailed record of any and all issues to include problem, date occurred, date dealer notified, date dropped off for repairs, any communication w/ dealer or crossroads and date it was returned to you repaired. this sounds exhaustive but is a necessary evil in today's crossroads. That said there have been some recent stories of crossroads stepping up to the plate and making things right outside of the warranty period. Good luck to you, have a safe trip and may your new 5er bring you many more happy camping trips.
Thanks for the great advice. We have already emptied our camper except for the washer and dryer. They are suppose to transfer them for us. My current plan is now to make a video and have them spend a significant amount of time with me instruction me on everything and verifying that everything works. I will develop a log sheet of communication and actions. This is my third fifth wheel but first new one.
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Old 07-01-2013, 02:44 PM   #16
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Quote:
Originally Posted by Jamestn
Hey Mike, If you are ever in Rogersville again give me a holler. One of my friends use to work for John Sevier power plant. He left there and went to Oak ridge for a while then he transferred to the TVA facility in Chattanooga. Now he is back in Rogersville working at TRW with me. You might know him, his name is Greg Williams. By the way, your choice of restaurants is not really consider a top choice in this town. I will be traveling to RV and Boats in Rockwood, Tn to pick up my unit Friday,




Greg Williams sounds familiar, but I can't place him. I work at the Johnsonville plant in western middle Tennessee. We are planning to close it in the late 2015 time frame barring a miracle. It was sad walking through the John Sevier plant. It is a show place. You can tell the employees had a tremendous amount of pride in it. The coal pulverizers were so well maintained that they were painted white and were still clean looking.



Yeah, we figured out Route 66 wasn't the best place we'd ever eaten, but Monday night didn't offer a big selection. It wasn't bad, though, and we had a good conversation with the owner and another older gentleman who used to be the county trustee.
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Old 07-02-2013, 12:55 AM   #17
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James, congratulations on the new RV. Wishing you the best of luck.

I have a grouse hunting buddy in Rogersville. Him and his wife have been coming to WI. every fall for quite a few years. We spend about a month camping and hunting in the NF with them. Nice people.

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Old 07-02-2013, 01:40 PM   #18
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Thanks for the responses and advice.* I now plan on making a video of the walk thru. I will also make sure they will turn everything on to make sure everything works.* I called about putting slide awnings on it but they said that there is no room.* They said they would have a technician talk with me if I wanted them to.* I* have searched the internet and only found pictures of 1 that has slide out awnings and it did look very close.* Does anybody have information on this?* My wife and I are very excited and anxious to use our new unit.**

On a personal note back in 2004 I decided slide awnings were not something I needed or wanted to have to maintain So far on three different rigs my decision has been right,except for one night on the road we got 6inches of snow overnight" thanks to a neighbor who had a tall enough stepladder we were good to go shortly. JMHO jb
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Old 07-02-2013, 03:13 PM   #19
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James,
I am on my second CR unit, first being a 2012 28RKX, and now I have a Fifth Wheel. On a separate post here I extensively noted how well CR responded to my needs for a new axle...shipped and in hand in one day. I have nothing but good to say about them.

I am attending the rally for my second year. I plan on arriving on Tues the 16th and stay until the next Monday. I have scheduled an appointment to have Never Fail Bushings added at the factory on the day we arrive. I have decided I need a new tire and emailed Andi Miles and told her I'd like a new tire installed on the existing rim if they had the time. She responded to me "Jim, we have scheduled your unit for the entire day to address any and all concerns or warranty issues you may have, so the tire installation will be no problem." That is the kind of response I've been getting since I've owned my units and I will sing their praises when they treat me like this.

Welcome to CR and good luck with your new unit...I would be towing one if I had a larger TV. Maybe somewhere down the road.

Travel well James,
Jim
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Old 07-03-2013, 12:25 PM   #20
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James
Welcome to the forum and to the ranks of Crossroads owners. Hope you have the best of luck with your new camper, and many great trips in the years to come.

I think you will find there are some owners that are haveing problems with their campers, some worst than others. For the most part though the greater number of owners are happy with their campers and will buy CR again in the future. I am now the proud owner of my second Cruiser. This forum can sometimes give a false impression. Many posts are from owners that may have a problem who are looking for advise to trouble shoot and fix their problem. Some who may have very serious problems that are also looking for advice from members who might have had the same problems,and also to vent their frustration. Don't let that throw you. All companies have their LEMMONS.

Stay safe and have fun ---- ENJOY
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