This has been my experience:
my message to Crossroads Wednesday, September 21, 2011 6:15 AM:
COMMENTS: I purchased a new 2012 GT25RL
and I need to know how the dump valve configured (streight/angle/obstructed)
so that I can purchase the appropriate hydroflush attachment
Response from Sheila Mast of Crossroads On Sep 23, 2011, at 3:11 PM:
Please supply the ViN of the unit for an accurate answer to your question.
From: Harold <firstname.lastname@example.org>
Date: September 24, 2011 9:01:19 AM EDT
To: Sheila Mast <email@example.com>
Subject: Re: CrossRoads RV Contact Form Submission
I pick it up the unit on Tuesday, Sept 27, 2011, from the Hershey show. I do not have the VIN. I can't imagine why you need the vin. As a law enforcement officer I am am aware of what the characters in a vin represent and one of then is not the dump configuration.
Just for the record, this is the fifth request I have presented to your company; that, people within your company have had difficulty answering and I have not received an an answer to any of my questions and /or I have not received a return call. They are listed below.
-the question contained in this transmission: for the reason presented in this transmission.
-the actual, physical measured length of the unit: Camping World was having a great sale on a cover and I did not want to miss the sale. Service department associated with this unit said they would acquire the measurement and then never returned call with the measurement.
-If anyone of your representatives took a photo of the unit I purchased at Hershey: for the purpose of comparison when I pick up the unit on Tuesday. Mr. Hicks who I met and spoke in length with at Hershey. I called him on his office phone and left a voice message. He did not return the call.
-Request to speak to Mr. Hicks concerning a local RV dealers comments to me indicating that although that dealer is an authorized Crossroads distributor, he does not have to cover warrantyissues unless I purchase the unit from him. Mr. Hicks personal cell; I left a voice mail. He never returned the call.
-If, due to the fact that I am a combat related disabled American veteran; would Crossroads consider a sale of the unit identified directly to me. Web question.
Crossroads unwillingness, for what ever reason to answer the questions presented is unacceptable and unreasonable to me. I am questioning my decision to purchase your product. This is not an isolated problem that involves one employee at Crossroads. It appears, based on my experience, this situation represents failed customer service throughout.
I have another question; that, based on Crossroad's history indicated above, will most probably go unanswered; However, I will give it a shot. Please have someone in high authority at your company call me directly.If I do not hear from someone, way above your pay grade, by Monday, Sept. 26, 2011, 4PM est. I would be negligent if I did not share my unpleasant experience with everyone I can.
As of 7:24PM Monday, Sept 26,2001 Crossroads has not responded