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Old 10-09-2017, 07:49 PM   #1
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2013 Rushmore Lincoln

Buyer Beware
In 2014 I traveled to Elkhart IN and purchased a new, never titled, Rushmore Lincoln from Tiara RV sales and this has become the biggest nightmare of my life. In Dec 2014 I retired and the wife and I began our lifelong dream of traveling the US and exploring new locations, shortly after beginning our adventure we began to notice stress cracks in the corners of the front slides. I contacted Crossroads about this issue and was told my unit was a dealer buy back unit and as such was not warranted. After repeated failed attempts to repair these cracks we began to notice a separation of the sidewall from the frame, upon closer inspection it was discovered the frame welds had broken causing the entire front end to shift and separate. Once again I contacted Crossroads and was told that this issue had already been addressed with me and was considered CLOSED by Crossroads. A worthless 5th wheel now. This company should be ashamed to provide this type of product to the American public. As a disabled veteran who sacrificed for his country it makes me sad for our fellow man.
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Old 10-10-2017, 04:13 AM   #2
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Can you post some pictures?
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Old 10-10-2017, 11:20 AM   #3
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I would keep calling CR/Thor, Better Business Bureau, NHTSA, .probably a lawyer. A broke frame is a safety hazard so I'd inform the company that if there's an accident related the the frame breaking that they will be 1st on the law suit list.
The Rushmores were built on the same line, same factory as my Redwood & both I guess now are stepchildren of Keystone, CR doesn't have parts & Keystone don't know anything about my RW.
Good luck getting it resolved, best bet may to trade it off, don't ask don't tell.
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Old 10-10-2017, 01:06 PM   #4
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A minor clarification (according to a factory rep). Rushmore's were moved to the Redwood line beginning with the mid-2014 models. Prior to that they were built on a separate line that had extreme quality problems. Quality supposedly improved after the move to the Redwood line.
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Old 10-20-2017, 12:54 PM   #5
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I have a 14 Lincoln also just were abouts are noticing this. When I purchase mine there was a bit of a gap on the front left seam on the tv side. They just caulked it up but haven't noticed any cracks.
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Old 10-20-2017, 04:41 PM   #6
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Quote:
Originally Posted by gepaine View Post
A minor clarification (according to a factory rep). Rushmore's were moved to the Redwood line beginning with the mid-2014 models. Prior to that they were built on a separate line that had extreme quality problems. Quality supposedly improved after the move to the Redwood line.
We attended the Redwood rally in July/August of 2013 & part of the rally was a tour of the RW factory, but for our tour all that was being assembled on that day were Rushmores, they had a couple of new '14 RWs parked outside for us to tour. All those Rushmores on the line that day were probably called '14s.
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Old 11-08-2017, 10:59 AM   #7
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Quote:
Originally Posted by gepaine View Post
A minor clarification (according to a factory rep). Rushmore's were moved to the Redwood line beginning with the mid-2014 models. Prior to that they were built on a separate line that had extreme quality problems. Quality supposedly improved after the move to the Redwood line.
I wouldn't really take any comfort in the fact that they were built on the RW line. We visited a RW dealer in Corpus Christi, TX a couple years ago. They said they would no longer sell RW due to quality issues.
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Old 11-08-2017, 08:28 PM   #8
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Bama
Sorry to hear about your Rushmore problems...Rushmore line was only sold for a few years and IMHO discontinued because of all the problems CR had with that line...Did CR every disclose to you at time of purchase that your Rushmore was a buy back...??? As much as I hate to say it I have to agree with Travelin Texans...
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Old 11-08-2017, 09:53 PM   #9
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I wouldn't really take any comfort in the fact that they were built on the RW line. We visited a RW dealer in Corpus Christi, TX a couple years ago. They said they would no longer sell RW due to quality issues.
I bought my RW at Corpus Christi Rv in Nov 2012 & at that time they were pushing them vigorously.
If dealers dropped all the rv lines with quality issues there would a lot of, actually all of them, empty rv dealers lots & would be selling used cars.
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Old 11-09-2017, 09:13 AM   #10
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If dealers dropped all the rv lines with quality issues there would a lot of, actually all of them, empty rv dealers lots & would be selling used cars.
Travelin Texans
I agree with your statement, but the Rushmore brand had an unusually high number of problems IMHO...With that being said, when you buy any kind of RV having to deal with some kind of problem is the nature of the beast...After all you are for all intent and purposes dragging an apartment down the road...Also everyone expects to have some problems, it's the people that have enough problems to fill a novel I think we are talking about here, or at least I am...So Bama I feel for you, and hope you will find a solution to your dilemma...

PS...Thank you for your service and being part of the one percent, and hope you have a great Veterans Day...
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