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Old 11-06-2013, 09:04 AM   #1
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<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">We've had this Rushmore since the spring, but it was parked from April to October. We left for Arizona the last week of October and to date we've experienced the following problems. This is our first vacation in the unit. We've owned many many RV's in the past and never ever experienced something as bad as this.<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;"><div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">1.The bedroom slide would not come in, and we were thus stuck at an RV site.Had tofigure out how to put the slide in override mode to bring it in. Still not fixed though and we cannot get into bedroom because slide-out will not go out<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;"><div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">Another note re slide operations, all slides sound like they're coming apart and can barely go in and out. The kitchen slideis so overloaded the rollers refuse to roll. Tell me why there are four slide rollers on the forward bedroom slides and on a Heavy heavy kitchen slide you have only five slides rollers, which appear to beinstalled backwards. The slide rollers in the kitchen are so over loaded there is structure distortion on the floors around the rollers

2. All curtains are falling on the ground, the screws are falling out. Blinds are falling off the walls.

3. The rearsofa/couch is not bolted down and moves around when towing, ripping the screws out of the walls and curtains off .
<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">4. Just Driving on freeways in the state of CA causes cupboard doors and drawers to open inadvertently causing more damage to the unit.

5. Moldings falling off everywhere

6. Two water leaks in two different slide outs causing mold problems . Maybe you're not suppose to use it on rainy days????

7. TV stop working... had to buy another one and install it

8. Awnings get stuck in most of the time and the led lights stopped working on one of them . The one awning that the lights are working onhave eight burnt out led bulbs.<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">This may sound petty but this is suppose to be a new unit!<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
9. Drinking water tank leak . We could not figure how we where using so much water...

10 Outdoor storage compartment hinges sag, so loose you have to left the door to close it.

11. Kitchen slide out sounds like its coming apart when opening and closing. Look underneath and found the rollers are so overloaded they refuse to roll . It definitely requires extra rollers. You should see the sag in the material between rollers.

12. We have 17 screws broken or lost on our slide outs

13. No fantastic fan in bathroom. My wife can not open or turn the fan on. You almost need a step ladder to reach it and get enough force to open it.

14 Our floors have so many squeaks it is driving us crazy. Hard to believe this is a new unit! Crossroads needs to use 3/4 inch plywood instead of 5/8 and truly glued and screwed properly. A Rushmore is not a entry level unit. You should get more when paying more.

15. Had a brake light burn out. Crossroads and Rushmore silicone the units in place. What a disaster. You damage the finish trying to pry and pull to get the lens out to change the bulb...really!!!!!!!

16. The rear ladder is mounted so close to the unit there is insufficient room for your feet and therefore damage the painted surface with your shoes. Ladder needs to be four inches back.

17. All ofthe clear coat is falling off our wheels. Stop at discount tire and they said they have seen this before with Crossroads. <div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;"><div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">18. Experienced tire cord separation on two tires and had to replace all four tires. $900 plus dollars later<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;"><div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">19. Weird calking around thesink-drains oozing out making a mess. <div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
20. Finish on mirror in bathroom falling off<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
21. shelves in pantry not installed properly and arefalling down<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
22. One of the forward jacksis not welded straight causing extremely poor jack geometry. It looks like someone has hit something and bent the jack but not so. If you look inside you will see they have welded the jack over a inch off center.<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
23. Caulking falling off roof ceiling<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
24. Slide-out opposite kitchen is downhill over 1.5 inchs making you feel like you are going to fall out of the coach when standing on it. The kitchen table was so uneven I had to pull it out and shim it so we could even use it.<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
25. Carpet blinding falling apart<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
26. Wall paper tape coming off between all seams in unit. It would be my guess the fifth wheel construction is not strong enough to handle the stress of towing conditions.<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
27. Staples coming through thecarpet causing feet to bleed when you step on them! Five so far and counting!<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
28. Fire extinguisher bracket broken<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
29.We have a switch in the forward storage compartment that does not turn on or off anything!<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
30. We have had five bulbs in the ceiling burn out already<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
31. Had to replace house batteries already<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">
32. A/c leaks water through the ceiling onto the carpet when in operation. Have not tried to use a/c in bedroom as of yet.<div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;"><div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;"><div style="font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; font-size: 16px; font-style: normal;">This is just ONE WEEK on the road with this unit. When we e-mailed service@crossroads we got a response back from someone in technical support who just told us to contact a dealer in our area. No comment at all on what we've gone through. We are currently on vacation and not planning to return for 3-4 months. If we take our unit into a dealer, with this laundry list of items they will probably need it for 3 months or moreto fix everything!

Does anyone have recommendations for a resolution here?
Edited by: lismauree
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Old 11-06-2013, 09:08 AM   #2
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you got a dud ..demand to get a replacement ..might not work , but worth a shot.
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Old 11-06-2013, 09:39 AM   #3
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The only way to get ALL your concerns is to go to the factory service centre in Topeka. RV dealer service is a joke and an exercise in futility. See Randy and get it fixed right!!!
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Old 11-06-2013, 09:56 AM   #4
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Something funny here. I believe that this post is almost an exact copy of a post that was posted 11/5/13 by




kglenn. http://forums.crossroadsrv.com/forum...-in-crossroads.

Why did two different people post almost the same complaints?? I guess they could be traveling together but why post it twice.?

You decide. Just seems peculiar.



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Old 11-06-2013, 10:16 AM   #5
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Quote:
Originally Posted by mark5w
Something funny here. I believe that this post is almost an exact copy of a post that was posted 11/5/13 by




kglenn. http://forums.crossroadsrv.com/forum...-in-crossroads.

Why did two different people post almost the same complaints?? I guess they could be traveling together but why post it twice.?

You decide. Just seems peculiar.


They do seem pretty similar
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Old 11-06-2013, 11:35 AM   #6
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Hmmmmm both posters are from Canada on their profile. Edited by: sking
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Old 11-06-2013, 11:37 AM   #7
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How about some pictures?Edited by: sking
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Old 11-06-2013, 11:58 AM   #8
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They do sound identical. With all those issues, how does one continue to camp and continue on with your vacation with all the slide issues etc?
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Old 11-06-2013, 01:02 PM   #9
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I'm sorry gentlemen, but when I see a posting with this many things wrong, after only one week, something doesn't sound right. Replacing all 4 tires? Spending $900 on 4 new tires without calling anyone first? I'm sorry, but I'm only on my second unit but I was smart enough to go boondocking with both of my units the very first time out. Thereby testing the water pump, the batteries, and just about everything. Left Canada in October and used the A/C the first week out? I haven't seen temps that would warrant A/C usage in their first week of travel? I'm sorry, and I'm new, but I'm not that gullible. Or I guess if this is true the owner's should not have been that gullible. They say they've owned many, many RV's. Well if they have, I would think a 200 or 300 mile break in trip would have been warranted. Does anyone think having the unit "stored" from April to October would cause all these problems. Postings like this make me wonder, and they should make others wonder too.

JMHO

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Old 11-06-2013, 10:46 PM   #10
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First 13 points are basically a cut and paste from Kglenn's post. I do believe KGlenn is a real person but who goes in and cuts and pastes someone else's list of issues? That makes no sense at all.
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