Hi Thomas,
Well finally after a long journey of chasing Norcold to warranty the fridge, and finally after a number of messages posted here on this forum, Crossroads stepped up to the plate where NORCOLD dropped the warranty ball. That all said, Crossroads did send out a new cooling unit to the repairing dealer, they installed it on Tuesday Sept 8th with no problems and all indications were a go. They kept the unit over night to be sure all is cooling properly. They called to come pick up the trailer Sept 9th. The unit is back in our park and the fridge is working fine.
To those who find themselves challenged by warranty issues from suppliers who provide appliances to manufacturers but refuse to warranty, keep after them and keep the manufacturer in the loop. Stay the course and eventually someone will step up. Once Crossroads saw the postings here, they got involved and took over the repair when NORCOLD refused warranty.
Yep, I will be buying extended warranty. Research suggests to me extended warranty is a whole lot less frustrating and much easier and quicker to have repairs made --- for those following my posts, please share your thoughts and experience in this area of extended warranty would be greatly appreciated.
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