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Old 08-11-2015, 04:11 PM   #1
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Unhappy NORCOLD FRIDGE warranty denial

Always little challenges along the way. Got most of the little stuff taken care of, now we have a Thetford Norcold Fridge that does not work. After 2 weeks of back and forth with the repair dealer and Norcold, Norcold has decided that they are not going to warranty the fridge and instead noted that it is Crossroads problem.
Already have lost about 10 days so far with the unit at dealers, spent money back and forth to the repair dealer and now it could very well start all over again with Crossroads. Time will tell. The fridge is the Norcold N811 FRT model. Will update as time passes as Crossroads takes on the situation.
Anyone else have a similar situation?
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Old 08-12-2015, 08:26 AM   #2
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Please describe the situation - in what way does it not work, how old, why Norcold denied warranty claim, why Norcold thinks it's a Crossroads problem, etc. Need more specifics before people can say if they have had the same situation.
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Old 08-12-2015, 09:41 AM   #3
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Long story short, the fridge does not cool on propane or electric since day 1 in use. Norcold requested detailed information from the repairing authorized dealership which was provided, Norcold then requested photos of the fridge and determined there was insufficient cooling provided to the fridge. Funny thing is the 2014 Rushmore Franklin has 2 separate fridges side by side and the other works fine, no problems. The Norcold tech somehow determined the above and indicated in the conversation with the repairing dealership it was and OEM problem and declined any warranty repair. I am now waiting for Crossroads to reply back to me on what they plan to do. Thats all the info I have at the moment.
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Old 08-13-2015, 07:54 AM   #4
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Okay ROD, I am here to help. I will be contacting your privately so we can get your fridge taken care of!
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Old 08-13-2015, 08:13 AM   #5
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Okay ROD, I am here to help. I will be contacting your privately so we can get your fridge taken care of!
Thanks Taylor, I look forward to our discussion and resolution to get the process moving along.
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Old 08-13-2015, 08:44 AM   #6
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Thanks Taylor, I look forward to our discussion and resolution to get the process moving along.

May I have your name please?
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Old 08-13-2015, 10:57 AM   #7
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Thanks Taylor for your contact and intervention. The wheels are in motion thanks to you. Information has been provided to the Crossroads warranty department and is now being reviewed to determine action to be taken.
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Old 08-13-2015, 03:12 PM   #8
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Well it appears from from calls I have had, Crossroads is not exactly going to do anything but bounce things back and forth with Norcold while I find myself in the middle towing a top of the line RV trailer back and forth to dealers so they can figure out who is going to fix or pay for this repair. I guess because they figure the unit has 2 fridges its no problem for us as it is still usable. Seems like no one really cares about the owner in the middle who has lost use of their unit for about 10 days already and now want more time back to the dealer where it will sit for more info gathering on who is at fault for the fridge not working. Seems like Crossroads has no concern about loss of use or money spent back and forth to dealers nor do they care about wear and tear on our truck or our seasonal site that gets roughed up pulling in and out of a rather awkward site. I expected a company like Crossroads to perform better than this, VERY DISAPPOINTING indeed. The SAGA continues.
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Old 08-13-2015, 06:41 PM   #9
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THE FOLLOWING IS TAKEN WORD FOR WORD FROM CROSSROADS WEBSITE LOCATED UNDER "ABOUT CROSSROADS" AT THE BOTTOM OF THAT PAGE. Now as you read what is below, especially noted under "service" and the last "two paragraphs" measure this to the experience and results so far of what we are going through and continue to do so.

THE DIFFERENCE
QUALITY, SERVICE, VALUE & COMFORT...A UNIQUE COMBINATION

Nowhere will you find such dedication to quality, value, service, and comfort. We understand your needs as a full-time or part-time RV traveler. You desire many features for frequent, comfortable travel and we specialize in providing quality recreational vehicles for the right price.

QUALITY

CrossRoads quality is unsurpassed in its class. Our all-aluminum construction is the foundation of our lighter weight half-ton towables. Fully laminated walls, seamless one-piece roof, Filon fiberglass exterior, plywood decking, and more are all construction features found typically in higher-end products. You will find many "extras" as standards throughout the CrossRoads RV lines.

VALUE

CrossRoads offers you value by offering more standards than options, and more quality for an affordable price. As you compare any of our product lines with others in their class, you will be challenged to find comparable, complete packages for the right price.

SERVICE

CrossRoads supports our superior products with exceptional service. Along with our dealer community, we are committed to your satisfaction. Together we work hard to understand your RV lifestyle needs...and together we will perform for you.

COMFORT

CrossRoads design features offer optimized utilization of space along with modern, comfortable design that is comparable to the feel of your own home.

It seems simple and expected that a company should provide all four of these elements in each transaction, doesn't it? While everyone says it, CrossRoads means it.

Together our consistency in providing quality, value, service and comfort with every product and every transaction is unmatched. Nowhere will you find such dedication to your satisfaction.
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Old 08-14-2015, 06:58 AM   #10
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ROD Camper,

I have spoken with my retail manager and he has let me know, that they have started working on your issue yesterday. Customer Service is diligently working on a game plan and we will call you today with .

Thank you.
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