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Old 09-04-2014, 07:00 AM   #1
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Smile Our problem Rushmore

We bought a 2013 Rushmore from Camping World and I have to say , I believe it has been there more than on the road. We have had nothing but problems and are considering checking into the lemon law. I love the layout but hate the construction. Why put out crap and try to sell it for class I will never know. Here is a list that we had to have fixed:


Shower door broke when we bought camper.
Handle on shower door fixed 3 times
2 slides our of whack
Tubing to ice maker had staple through it and leaked on floor
Stabilizer jack in back broke when we bought camper
Stereo outside compartment broke when bought camper
DVD player inside broke when bought camper
Fresh water tank cracked
All overhead cabinet doors broke
All latches for drawers had to be replaced
Strut on door broke
Fridge outside broke
Seal around slides leaked
Folding kitchen chair broke
Compartment door to outside TV broke
Screen door is bent


Now here we sit on the way to South Dakota, in Welcome, MN. We pulled in , went to put slides out, and two on same side, door side, will not go out. We called Lippert to see what the problem is and they told us to reset it. We did, but one slide still will not move and the other goes out almost side ways and we can not get it to go back in. Oh did I mention shower handle fell off again, also door on shower is out of whack for the third or fourth time.


Really wished we had read more reviews on this camper before we bought it. We sold everything we had last month to take our dream camper and our dream to travel fulltime. Sitting with a lemon is not we had in mind, draining our pocket book, how do you make this right?"
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Old 09-04-2014, 07:14 AM   #2
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I feel your pain
Call crossroads 260-593-2866 #2 #2 maybe Lynn can help
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Old 09-04-2014, 08:42 AM   #3
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Dan, I wish I could welcome you to the forum under better conditions for you.
But, as one Wisconsinite to another, Welcome.

If you are on your way to full timing and you have sold everything, that means you probably don't have a real strict schedule. Maybe you should consider turning around and heading for the factory. Get everything fixed, then maybe you will be able to continue on your journey as previously planned.
Just a thought.
I wish you the best in what ever you decide.
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Old 09-04-2014, 08:58 AM   #4
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Sorry for your problems especially since you made a tremendous commitment. I second Lloyd's comments about returning to the factory. Lots of reports of proper factory response recently. The warranty department does good work.
Wish you good fortune and best of luck keep us posted.
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Old 09-04-2014, 09:57 AM   #5
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I concur with the two previous posts about the factory. Well worth the trip.
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Old 09-04-2014, 11:30 AM   #6
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Whether you are still under warranty or not, your best bet is the factory as was previously mentioned. I would NOT even think about that decision JUST GO. You have too much to lose to procrastinate, after all you are talking about getting your home fixed....

PS....Good Luck to You..
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Old 09-04-2014, 01:08 PM   #7
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Thanks

I really like the idea about the factory. How does a guy go about getting an appointment and all?
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Old 09-04-2014, 01:15 PM   #8
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Originally Posted by drsnsls View Post
I really like the idea about the factory. How does a guy go about getting an appointment and all?

TDG posted a phone # and contact person in his post.

Call crossroads 260-593-2866 #2 maybe Lynn can help
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Old 09-04-2014, 01:34 PM   #9
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Called Crossroads and they were no help whatsoever. Would not let me talk to Lynn.
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Old 09-04-2014, 02:40 PM   #10
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Don't give up!! Keep calling. Ask them to put you thru to "somebody" who can be of assistance to your situation.
Did you try and explain your problems with the person that answered the phone?
Keep a record of who you talked to when, what was said, etc.

Actually, I think Randy is the head of the repair dept. I don't know that he does phone calls any more.
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