Update
Thanks for the pointer to the mfg.
I called them and they said to remove the stop assembly (according to their online video) and then re-install it. As I suspected, that did not fix the problem.
I called them back this morning, and they are shipping me a new stop assembly and a new spring assembly for the other end of the roller. They said it was a good idea to change the spring assembly too even though it is not the cause of the problem. They are not charging for the parts, but I am paying the shipping cost.
So far Irvine has been good to work with.
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2015 Crossroads Rushmore Springfield
2015 Chevy Silverado 2500HD Duramax
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