Roller-Type Shade Won't Stay Down

[gepaine]

Our 2015 Rushmore Springfield has roller-type shades that you pull down and they stay down until you want to roll them up again. One of ours (the large one at the rear window) will no longer stay down. Pull it down and it rolls back up.

Anyone have a similar problem? Anyone know how this kind of problem can be fixed?

Thanks

[travelin texans]

Mine are Irvine Shades, you might contact them to check if there's some adjustments to be made.

[gepaine]

Thanks for the pointer to the mfg.

I called them and they said to remove the stop assembly (according to their online video) and then re-install it. As I suspected, that did not fix the problem.

I called them back this morning, and they are shipping me a new stop assembly and a new spring assembly for the other end of the roller. They said it was a good idea to change the spring assembly too even though it is not the cause of the problem. They are not charging for the parts, but I am paying the shipping cost.

So far Irvine has been good to work with.

[gepaine]

Irvine sent me an autostop mechanism for one end and a spring assembly for the other end. (Since I was changing one, they said I might as well change both parts.)

I changed the autostop mechanism and the shade still would not stay down. Even though it seemed to me that the spring was working fine and should have nothing to do with it staying down, I replaced the spring and the shade was fixed!