I believe all Rushmores have a single water heater bypass valve located on the utility panel. So I think it is unlikely that the problem lies there.
Also, if the fresh water tank has water in it (at least 10 gallons to be sure there is enough), it doesn't matter whether the water heater is bypassed or not, or has antifreeze in it. If the water pump is turned on and working properly, you will get water out of both the hot and cold faucets.
Is the pump making a noise when turned on or is it quiet? If the pump sounds like it is running, but no water is coming out, then you may have a defective pump. (There is nothing you can do to prime it.)
One more thought. Is the valve that controls whether the pump sucks from the fresh water tank or "antifreeze fill" tube set correctly? If it has been left in the position that causes the pump to suck from the fill tube instead of the tank, then this is your problem. (The bypass valve is located behind the utility panel, if your Rushmore is like mine.
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2015 Crossroads Rushmore Springfield
2015 Chevy Silverado 2500HD Duramax
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