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Old 04-14-2014, 06:57 AM   #1
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Why Quality Control at the factory will never be good

This is a simple matter of economics and motivation. The factory needs to move the units out to the dealer. The dealers will never complain about too many items to repair, because they make a ton of money repairing them. It's a catch 22. Make absolutely certain that your dealer is top notch in the repair arena before buying, and don't expect to pick up your new RV on Friday, head to the mountains and have a trouble free experience. Buy from a dealer that has an RV park adjacent, move in for a week (at no cost for the site) and be full time for that week. Make a very detailed list of all the issues that you find (and you will find!) then leave the unit with the dealer for a week or two to get the warranty approved, parts in, and repairs made. Make sure the dealer understands that delays and broken promises are not going to be accepted, and call the factory customer service and introduce yourself as a new owner. Set expectations for both the service folks and Customer Service, and communicate them in writing. It's work, but will make the whole process a great one! I speak from experience, we have had a ton of stuff done on our new Roosevelt, and we are very, very happy with her!
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Old 04-14-2014, 08:56 AM   #2
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Glad to hear you are happy and issues have been fixed.
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Old 04-14-2014, 12:45 PM   #3
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Just another note. Had a small issue last week and email Crossroads CS. Mark called me in the morning with apologies and resolution, and today I got a call from Andy Cripe (President, Crossroads) just to personally apologize for the inconvenience and assure me that the future is bright for Crossroads and their owners! Not a quick 'sorry', but a sincere, 11 minute conversation. Very impressive!
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Old 04-14-2014, 06:52 PM   #4
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That's good to hear.
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Old 04-14-2014, 06:57 PM   #5
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Quote:
Originally Posted by earvinery View Post
Just another note. Had a small issue last week and email Crossroads CS. Mark called me in the morning with apologies and resolution, and today I got a call from Andy Cripe (President, Crossroads) just to personally apologize for the inconvenience and assure me that the future is bright for Crossroads and their owners! Not a quick 'sorry', but a sincere, 11 minute conversation. Very impressive!

Good news!!
Thanks for the update. It's great to hear this stuff. I'm starting to believe CR has turned the corner.
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Old 04-14-2014, 08:20 PM   #6
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Turned the corner and starting to slowly get it's reputation back.
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Old 04-14-2014, 10:43 PM   #7
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It is definitely a good thing for crossroads but they have a long road to haul getting their good rep back after the damage the former management did. I hope they continue to head back in the direction of what they were when I bought in. They were such a great company back then.
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Old 04-21-2014, 02:41 PM   #8
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Funny, received a call from President of Crossroads.
I have been dealing with Mark Quinn since May of 2013 with more than just a minor problem and never received a call back from anyone.
I agree they have a LONG road ahead of them.
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Old 04-22-2014, 07:17 AM   #9
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It is good to hear a good review from "earvinery" , but then just a couple of posts later a NOT so good one from "KFedrowitz". I am going to attend the Factory Rally this year, and will get a better idea how the company is doing after I take the tour of the factory. I think the main issue with quality is and has always been the assembly line just moves tooo fast.
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Old 04-22-2014, 07:23 AM   #10
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On the redwood forums, some of the old 'fixed' issues are starting to resurface...

Sad !
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